Expert Product Designer

Job Description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

About our team You have the unique opportunity to be a part of an innovative, empowered product team—discovering customer problems and designing new products that will drive AT&T’s future growth.

These small teams follow the product operating model and act as a startup inside AT&T to pitch and earn investment from our highest leadership levels to go from initial customer problems to product concepts and pitches, coded MVPs, through scaled adoption and business impact. In this fast-paced environment, we know that our people will make all the difference in our success.

We need energy, curiosity, and a relentless focus on outcomes for our customers and our business.

Using a combination of skill, creativity, and leadership, you’ll act as the chief design officer of your product team to ensure desirability and exceptional product usability and user interaction by designing, prototyping, and iterating on UI/UX, incorporating customer feedback, and collaborating closely with the development team throughout the product lifecycle.

This role is responsible for shaping and communicating the product vision, roadmap, and progress from a user experience perspective to executive leadership and peers.

• Design with a product orientation: In addition to being deeply aware of the customers you’re designing for and their needs, you’ll also incorporate business and engineering concerns and constraints into the product’s design by collaborating closely with product managers and engineers daily.
• Plan and conduct UX research and apply insights: Plan and execute generative and evaluative UX research studies with customers and translate those insights into actionable product insights, recommendations, and designs from product discovery through product delivery.
• Design a holistic product strategy and user experience: Use storytelling, prototypes, and more to convey the product vision and features embracing rapid experimentation along the way. You are accountable for the overall product experience and user interactions, ensuring desirability of the product strategy and usability at all touchpoints.
• Rapid design and prototyping: Minimize waste by testing ideas quickly to determine if a solution is worth building. Assess product risks, evaluating the value, usability, viability, and feasibility risks early in the process.
• Facilitate early and continuous involvement in development: Continuously ship UI/UX designs to engineering for production and maintain involvement throughout the product development lifecycle. Ensure instrumentation, monitoring, and experimentation capabilities are in place to support design improvements that enable continued product success.

As an Expert Product Designer, you should be:

• Able to tell compelling stories about your team’s work to senior leaders up through the C‑suite with strong design rationale and facilitated buy‑in with your product and technology partners.
• Great at wrangling complex problems and finding clarity and simplicity in ambiguous problem spaces.
• Strategic about identifying and pursuing opportunities to organize and create holistic, compelling product design at scale.
• Capable of understanding core business model and engineering terms and conversant in other disciplines to advance design within the context of our business and engineering partners.
• Passionate about advancing AT&T’s product and design practices across the company, and especially with non‑designers—educating and persuading others on the value of modern design within the product operating model inside and outside of AT&T.

• Have 10+ years of product design experience.
• Are an expert in the product design field with advanced knowledge and experience shaping company and product strategy and objectives.
• Can independently plan, execute, and communicate design activities, milestones, and risks that design is focused on while coordinating those plans with product and technology leads.
• Have led…