Account Specialist

Career Opportunities with Rehrig Pacific Company

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Here at Rehrig Pacific, we are all about our people. Since 1913, our organization has focused on sustainable supply chain solutions while creating a culture and atmosphere where amazing people, like you, are celebrated for doing their best work. Rehrig Pacific has grown to meet the needs of our industry consumers across the country and internationally. We are constantly creating innovative solutions to transcend the new standards set forth by our customers.

We find true fulfillment in helping others, both within the Rehrig Pacific family and in our communities. As servant leaders, we lead by example.

Remote - must live within 1 hour of a Rehrig Pacific Company's facility in Atlanta GA, Buckeye AZ, Dallas TX, Desoto KS, Erie PA, Kenosha WI, or Orlando FL.

The purpose of this role is to be the primary contact for customers and is responsible for maintaining customer accounts and files and providing product and service information across all aspects of Rehrig Pacific’s vertical businesses and industries (Beverage, Emerging, Environmental and Perishables). The position partners with the Sales Department, fellow Account Specialists, Production, Inventory Control, Scheduling, Shipping, Logistics and Finance teams to ensure customer accounts, order status, production receipts and shipping are accurate in the system.

Responsible for scalability of multiple accounts to small and medium customers with high complexity. This position will report to the Customer Service Manager.

• Customer Focus
  • Set up new customer accounts.
  • Maintain and update customer records and files.
  • Take customer orders either directly from customers or Sales Representative.
  • Lead all post Sales efforts to ensure customer needs are met and their order experience is positive allowing Sales to focus on growth of accounts.
  • Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
  • Expedite, track and review customer scheduling requirements. Analyze and interpret data to ensure all customer requirements are met.
• Work with Plant Managers to request and prepare customer product and service reports.
• Work hand-in-hand with Sales and internal partners to ensure deliverables are being met to satisfy customer needs, drive revenue, and increase customer satisfaction.
• Collaborate with both scheduling and to ensure customer deliverables are met.
• Supports sales with understanding the prioritization of orders being submitted by customer.
• Carry out other associate duties as directed by the Customer Service Manager
• Drive for Results
  • In collaboration with Sales Operations team, monitor the aging inventory report to sales and/or the customer when stock reaches 90 days. Work with the customer and/or sales to ship or warehouse and bill overaged inventory.
  • Provide monthly strategic forecasting data that improves capacity utilization, manages costs, increases efficiencies, and better supports customer needs.
  • Monitor progress of customers’ orders through supplied manufacturing reports, keeping customers informed on the status of their orders.
  • Take a lead role and represent Sales by addressing operational solutions/issues at customer sites
  • Be the voice of the customer and communicate relevant information / make recommendations to the appropriate attention is given in a timely manner
  • Responsible for processing customer Requests for Quotes (RFQ) for units and parts within company guidelines.
  • Own the entire process of all customer service inquiries that ensure we have delivered a “World Class” customer experience that creates retention and new opportunities.
• Decision-Making
  • Initiate correction process to resolve customer complaints and service requests, coordinating with appropriate departments.
  • Balance and troubleshoot daily order activity, including identification and resolution of discrepancies.
  • Analyze,…