SaaS Account Manager

Title:SaaS Account Manager

Location: Dallas, TX – Hybrid

C2C not available | No third-party suppliers

About Workerbee

Workerbee is the AI-powered platform for trusted, modern hiring.

By joining Workerbee you can be matched for project-based, contract, or permanent opportunities with leading organizations.

We have customers in need of SaaS Account Management talent.

We connect companies with the right mix of enterprise-proven experts and AI-savvy specialists; full-time, part-time, or project-based.

Our intelligent, multi-agent system deeply understands each specialist and every customer need, enabling better-fit matches and faster results.

We bring together people and intelligent systems to make hiring faster, smarter, and more human.

As a Workerbee:

You will help solve complex problems and bring real value to companies through hands-on expertise in SaaS customer lifecycle management, CRM platforms such as Salesforce or Hub Spot, and subscription revenue growth strategies.

What our customers need help with:

• Managing the full customer lifecycle including onboarding, adoption, renewals, and expansion for SaaS products.
• Using CRM platforms such as Salesforce, Hub Spot, or Gainsight to track customer engagement, health scores, and revenue opportunities.
• Driving product adoption through enablement programs, success planning, and regular business reviews with client stakeholders.
• Identifying expansion opportunities such as upsell, cross-sell, and feature adoption using usage data and product analytics tools like Pendo or Mixpanel.
• Acting as the primary client liaison to coordinate with internal product, support, and engineering teams to resolve issues and improve the customer experience.

What stands out amongst top talent:

• Strong ability to build long-term client relationships and drive measurable customer outcomes.
• Experience managing SaaS subscription models, renewals forecasting, and account health metrics.
• Familiarity with tools such as Salesforce, Gainsight, Hub Spot, Zendesk, and product analytics platforms.
• Ability to translate customer feedback into actionable insights for product and customer success teams.
• Proven ability to manage multiple client accounts while maintaining high service levels and retention.

Why Join Workerbee

• Access: Work on high-impact projects with leading companies across North America
• Community: Join a trusted network of specialists and professionals in your field
• Growth: Expand your skills through exclusive learning and development opportunities
• Flexibility: Choose projects that fit your schedule and work style