Seasonal Ambassador

Do you want to help create an unforgettable experience for visitors from around the world during the summer FIFA period? As a Seasonal Hospitality Ambassador, you will serve as the friendly, visible front line in our parks and activation areas. Think world‑class customer experience without a sales quota. You'll engage visitors and residents about the best restaurants, retail, and entertainment spots Downtown Dallas has to offer while helping maintain a safe, clean, and energetic environment for all to enjoy.

Duration: June 1 – July 19

Schedule: Flexible scheduling, up to 40 hours/week based on event needs

Location: Downtown Dallas parks and event zones

• Provide world-class customer service to domestic and international visitors through positive, welcoming interactions
• Provide a visible, uniformed presence in designated areas of Downtown Dallas to make it feel fun, safe, and energetic
• Collaborate with Downtown businesses to help promote services, public events, and FIFA‑related attractions

Customer service, professional appearance, outgoing personality, observant, teamwork driven, excellent communication skills, love for Downtown Dallas, and comfort in high-volume event environments.

The role will report to the Director of Events and Programming.

• Be a "Downtown enthusiast" and share your knowledge of Downtown history, public art, museums, restaurants, entertainment venues, and FIFA activations with visitors from around the world
• Always engage with the public in a proactive, positive, and helpful manner
• Provide directions, maps, handouts, and event information to tourists, visitors, residents, and local businesses
• Support crowd flow and maintain a welcoming park and event zone presence
• Build relationships with Downtown businesses and assist them when needed
• Be the "eyes and ears" of Downtown by observing and reporting any issues or city ordinance violations to supervisors
• Work on special assignments, including FIFA-related activations and events, both individually and as part of a team
• Report Quality‑of‑Life issues observed in public spaces to the supervisor
• Communicate with and support additional Field Operations Team members as needed
• Provide direct support to the Director of Community Engagement for activations and events
• Perform any other tasks needed to support the Field Operations department

• Excellent verbal and interpersonal communication skills
• Bilingual ability is strongly desirable, given the international nature of the event (Spanish, French, or German)
• Familiarity with and passion for Downtown Dallas
• Comfort in fast‑paced, high‑volume event environments

The ideal candidate will have a high school diploma or GED and at least 2 years of customer service experience. Experience in hospitality, tourism, or events is a plus.

• Able to walk or stand outdoors in extreme summer weather conditions
• Willing to wear a specified uniform and maintain a neat, professional appearance
• Must be able to carry supplies while on duty and safely lift and carry at least 25 lbs.
• Ability to flex hours, days off, and work evenings and weekends