E-Commerce Operations Tech

Job Description

Researches and resolves complex customer, vendor, product and/or shipping issues related to the online shopping website. Ensures back-end processes are completed to maintain customer satisfaction.

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Retail Specialist

No

Two years of customer service, customer relations or retail operations experience required.

• Work Schedule – Onsite
• PCS Not Authorized/LSP Not Authorized

• 1-2 year call center experience
• MICROSOFT OUTLOOK - Required
• MICROSOFT WORD - Required
• BUYER WORKSTATION (BWS) - Preferred
• CALL CENTER TECHNOLOGY - Preferred
• EXCEL - Preferred

$45,142.00

Researches and resolves customer inquiries related to lost/damaged merchandise, special delivery requests, product availability and/or shipping delays. Takes appropriate actions based on established policies and procedures.

Assists with various order fulfillment, drop ship supplier, and/or system related processes. Submits any necessary claims to providers/suppliers. Coordinates the return of merchandise with approved carriers.

Processes refunds, discounts, and returns to customer accounts. Determines chargebacks and/or write-offs to vendor based on established policies and procedures.

Performs other duties as assigned.

Extended Duty Hours / Varying Work Schedules

Holiday hours may be required

Management

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