Cross-Utilized Airport Agent - Dallas​/Fort Worth International Airport; PT

Contour DFW - DFW Airport, TX 75261 Overview Salary Range: $17.25 Hourly Position Type:
Part Time

Job Shift:
Any Education Level:
High School

Travel Percentage :
Negligible Category:
Customer Service

Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remain at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

As a part-time employee of Contour, you are eligible for the following benefits and programs:

• Eligibility begins the first day of the month following your hire date.
• The Company offers a matching contribution up to 6% of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.

• Accrual of up to 56 hours of paid sick leave per year.
• Unused sick leave rolls over annually until your sick bank reaches 480 hours.

• Eligible to receive vacation hours on January 1st following your hire date.
• These hours will be vested and available for use in accordance with Company policies.

• Available after completing six (6) active months of service.

• Eligible for various types of leave, including:
  • Medical Leave
  • Non-Medical Family Care Leave
  • Maternity and Paternity Leave
  • Personal Leave
• Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.

• Starting Pay Rate: $17.25 per hour.
• Step Pay Increases:
  Eligible for a $1.00 increase each year on your pay anniversary date, up to a maximum rate of $22.25 per hour.
• Retention Bonus:
  After reaching the top of the pay scale, eligible for an annual retention bonus of up to $1,000.00 based on performance.
• Overtime Pay:
  Hours worked in excess of 40 per week will be paid at 1.5 times your hourly rate.
• Holiday Pay:
  Work performed on Contour Airlines' observed holidays will be compensated at 2 times your hourly rate. A list of Company-recognized holidays is outlined in the Employee Handbook.

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre‑disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at .

Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

The Cross-Utilized Airport Agent plays a key role in delivering Contour Airlines’ commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations.

Agents will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities
, requiring work in both indoor and outdoor environments.

Cross-Utilized Agents are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation.

• Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.
• Provide check-in assistance, handle ticketing changes, re‑book itineraries, and process special service requests.
• Check and accept passenger…