Tech Manager - VMS

Department

Einstein Customer Success

Remote

$70,000 - $80,000 / year

At Hallmark Health Care Solutions, what we do and how we do it go hand in hand. We bring a relentless focus to both our products and our people—grounded in curiosity, a bias for action, accountability and ownership, strong judgment, and a willingness to challenge the status quo in pursuit of better outcomes. Hallmark Health Care Solutions is led by passionate experts with an average of 20+ years' experience in IT, nursing, process engineering, finance, and healthcare.

We are committed to strengthening communities by producing technologies, support services, and thought leadership that tangibly improve patient care and community health outcomes. We are hiring a Technology Manager to effectively support our Einstein II clients. This role will be accountable for support and coordination of all activities within the clients they support related to technology. HHCS is undergoing rapid growth, and the Technology Manager will play a key role in supporting our products use by our clients and vendors.

Preference will be given to candidates located in the Dallas area who are willing to work a hybrid schedule at our Dallas, TX office.

• Manage day-to-day activities and following up on all inquiries as needed in a timely manner, including active participation in team and client cadence calls
• Serve as the primary point of contact for clients regarding technology-related inquiries and projects.
• Communicate with leadership for client and vendor escalation as needed
• Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
• Understand client requirements and translate them into technical specifications and project plans.
• Proactive account management for client technology enhancements, reporting functionality, invoicing, timecards, and ticket management.
• Collaborate with clients and internal departments to understand their technology needs and provide appropriate solutions.
• Foster a collaborative and innovative team culture

• Develop and implement technology strategies that support both the company's and clients' goals.
• Work with leadership team to present possible enhancements to drive speed and efficiency of procurement/timekeeping/invoicing process
• Identify opportunities for technology improvement and innovation.
• Present enhancements to client through additional training

• Pre and post go live hyper-care for clients and vendors including daily, weekly and bi-weekly calls
• Ongoing coaching with client and vendors to drive best practices and assist in change management process

• Ability to multi-task by setting priorities to meet client and internal deadlines with knowledge and ability to delegate tasks, as needed, to meet the expected timeframe
• Other duties as assigned based on business needs

• Proficient in Microsoft Office Suite with strong Excel acumen
• Ability to manage multiple priorities in a fast-paced environment
• Proven experience in leading technology teams and projects.
• Excellent leadership, communication, and problem-solving skills, preferred experience with C-suite executives
• Bachelor's degree in computer science, Information Technology or a related field preferred
• Willingness and ability to travel to clients and company meetings

• Medical, Dental, and Vision Insurance with Employee Premiums Covered by HHCS at 100% and Company Cost Share for any Dependents Enrolled
• $3000 Annual Company Contributions to HSAs for all Employees Enrolled in the HSA Eligible Health Plan
• Unlimited Paid Time Off
• Pre-Tax and Roth 401(K) Retirement Options
• On-Site Gym, Free Parking, and Provided Lunches 3 Times per Week in the Dallas Office!

Hallmark Health Care Solutions, Inc is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

HHCS reserves the right to amend the job description, duties or qualifications based on company needs.