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Customer Advocacy Supervisor: Escalations
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-03-05
Listing for:
Selene Finance LP
Full Time
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Client Relationship Manager, HelpDesk/Support
Job Description & How to Apply Below
A financial services firm in Dallas is looking for a Supervisor of Customer Advocacy to lead a team focused on resolving customer issues and enhancing the overall experience. The ideal candidate should possess a high school diploma, with a bachelor's degree preferred, and demonstrate strong communication skills and customer service focus. This role involves coaching team members, analyzing customer feedback, and implementing improvement strategies, supported by a comprehensive benefits package including paid time off and health insurance.
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