Customer Retention and Business Development Representative

Come work for Reliant Cellular! (A wholesale/distribution company of wireless equipment and accessories)

We are looking for employees to help continue the growth of a Small Business! Working in a flexible office environment, we need a dedicated person who is self-motivated.

• Minimum requirement is a high school diploma or GED. Degree/some college education preferred.
• Experience in customer service and/or administrative support desirable.
• Comfortable working in an office environment and multi-tasking in several areas of the business.
• Experience and comfort with using Microsoft Word, Excel, and Outlook.
• Web Design / HTML experience is a plus
• Experience working in a Smartphone/Wireless related job previously would be ideal.
• Comfortable working with technology and willingness to proactively learn is a must.
• Previous experience working with sales marketplaces and ad creation ideal.

• Ability to pay close attention to detail and accuracy.
• Proven track record of trustworthiness, dependability and ethical behavior.
• Ability to organize and act on several activities concurrently.
• Must embrace responsibility and accountability.
• Quick, Efficient, and Self Motivated. Ability to meet deadlines and thrive without managing.
• Technologically sound and comfortable with cellular phones and technology in general.

• Customer Retention and Support:
  Answering the phone, returning calls, troubleshooting different issued over the phone with customers.
• Proactively contacting Order Returns with the goal to reduce return rate and increase positive customer reviews and experiences.
• Work to grow the business through social media and website platforms.
• Posting new content and updating existing content on the company Website and marketplaces
• Perform marketplace and order audits to ensure money and payments are being made on time and correctly from various sources
• Submit well written and worded appeals to various channels and craft responses to a variety of issues that might present themselves.
• Work through marketplace relationships to generate products and listings through these channels. Strive to understand and put to action processes to increase sales on existing marketplace sales channels.
• Ability to work with Google, Facebook, Instagram, and other social media platforms to advertise business and grow revenue.

• A friendly and flexible work environment
• Flexible hours of operation Monday through Friday 9am
  -5:30PM
• Competitive Pay and opportunity to grow with company. $20 - $30 / Hour

This is a Permanent, Full-Time position. 35+ hours a week are available. This is an IN PERSON position, NOT remote work. Must be willing to work daily (M-F) starting at 9:00am

Contact:
Jason Hamad –

• Are you comfortable taking phone calls and working through technical and customer service related issues and questions?

• Cell Phone / Smartphone Work: 3 years (Preferred)
• Technical support / Customer Service: 3 years (Preferred)