Collections Representative; Collector - Dallas

Collections Representative (Collector) – Dallas

2 weeks ago – Be among the first 25 applicants.

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years.

Join our world‑class team and culture and contribute to our core mission which is enhancing our customer's experience.

• Pay Rate: $19‑$24/hour based on experience/skills
• Start Date:
  
  Our next onboarding class is set to begin January 5, 2026
• Potential bonus:
  Performance‑based monthly bonus
• Supplemental pay:
  Referral bonus
• Flexibility:
  High performing associates can create their own work schedule on a weekly basis
• Hybrid Work Arrangement:
  Work from offices with breathtaking views when not working from home
• Dress:
  Comfortable casual work environment
• Other
  
  Languages:
  
  Spanish-speaking skills are valued and rewarded but not required

• Retirement plan – 401(k) match
• Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
• Virtual office visits
• Employee Assistance and Wellness Programs
• Company‑provided life and disability insurance
• Supplemental insurance (life, critical illness, auto, pet, identity theft and legal services)
• Tuition reimbursement
• Paid Time Off (holidays, vacation flex and sick days)
• Vehicle discounts for loans or lease

Responsible for the collection and resolution of delinquent auto loan accounts. Utilizes telephone, automated dialer, and written correspondence in a fast‑paced goal‑oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.

• Confers with customers by telephone in an attempt to collect current and past‑due payments, determines the reason for delinquency, and updates customer information.
• Confirms account holder by following safeguards procedures on every call.
• Documents conversations and arrangements accurately in the collection system.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Treats all contacts in a courteous and professional manner.
• Reviews customers’ files and offers programs to qualified customers to minimize delinquency.
• Uses established procedures to make effective use of extensions and due dates to resolve delinquent accounts.
• Utilizes collection skip tools to locate accounts leading to resolution.
• Recommends accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Meets daily and weekly production goals (calls and dollars collected).
• Compliance with all company policies and procedures.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• All other duties assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience:
  
  Minimum 2 years of collection‑related experience.
• Education – requirements and/or certifications:
  High school diploma or GED.
• Must have reliable transportation and live within a commutable distance of Dallas, TX.

• Moderate computer knowledge of MS Excel and MS Word, including keyboard skills with minimum accuracy requirements.
• Ability to recognize problems, resolve or upscale as needed, including using a variety of talk‑offs to convince the customer to make a payment.
• Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers.
• Multi‑tas…