Collections Representative; Experienced

Collections Representative (Experienced)

3 days ago – Be among the first 25 applicants.

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions. We need experienced account receivable specialists to respectfully recover past‑due consumer accounts. After completing a two‑week professional recovery agent training, you will work to resolve open accounts with customers, using negotiation methodologies, maintaining trustful relationships, and ensuring timely payments toward recovery goals.

• Utilize contact technology and recovery strategies to locate parties.
• Understand the customer’s situation and identify the best payment plan.
• Negotiate payment terms with empathy, tact, and professionalism.
• Make outbound and receive inbound calls.
• Follow all required scripts, policies, and procedures.
• Respond effectively to common collection call challenges.
• Meet monthly goals and perform other assigned duties.
• Attend meetings, training, and review new materials to stay up‑to‑date.
• Adhere to attendance and work schedule requirements.

• Must be 18 years of age or older.
• High‑school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing at least 20 words per minute.
• Basic knowledge of Microsoft Office Suite.
• Basic understanding of Windows OS.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow‑up on customer issues.
• Skilled in conflict resolution, problem‑solving, and negotiation.
• Customer‑service oriented (empathetic, responsive, patient, conscientious).
• Can multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Thrives in a fast‑paced environment with change and ambiguity.
• Excellent interpersonal skills and relationship building.

Starting compensation is based on experience, with hourly pay plus bonuses. MCI offers a competitive benefits package includes:

• Paid Time Off and paid holidays.
• Incentives & rewards: daily, weekly, and monthly contests with cash bonuses and prizes.
• Medical, dental, and vision coverage (full‑time employees after 60 days).
• Retirement savings programs.
• Short‑term disability coverage.
• Life insurance.
• Supplemental accident and critical illness insurance.
• Career growth opportunities through internal promotions.
• Paid training while earning a paycheck.
• Casual dress code in a team‑oriented environment.

The job is largely sedentary, requiring regular use of computer, telephone headset, copier, and printer. Employees may need to sit/stand, reach, lift up to 40 pounds and move around the office.

Consistent with the Americans with Disabilities Act (ADA), we provide reasonable accommodations when requested by qualified applicants or employees unless it would cause undue hardship. Contact Human Resources for accommodation requests.

MCI maintains a work environment free from discrimination. All employment decisions are based solely on merit and qualifications. We do not discriminate on the basis of any protected characteristic. We consider qualified applicants with criminal histories in accordance with local and federal requirements.