Dispatcher, Customer Service​/HelpDesk

Position Overview

Transdev DART in Dallas, Texas is hiring a Dispatcher who oversees road service through communication with operators and provides customer support to clients. We seek customer‑service oriented professionals dedicated to safety.

Competitive pay: $19.00–$22.00 per hour. Benefits include:

• Vacation:
  Two (2) weeks
• Sick days: 5 days
• Holidays: 7 standard
• 401(k) retirement plan
• Medical, dental and vision coverage
• Life insurance
• Short‑term disability
• Voluntary long‑term disability

Benefits may vary by location. These represent the standard corporate policy.

• Oversee road service and trip performance measures (route start, on‑time performance, incidents)
• Respond to customer and driver inquiries about no‑shows, cancellations, and missed trips
• Manage vehicle operator emergency situations and escalated calls
• Maintain department reports and communication tools
• Support employees and drivers with internal and external requests
• Assist Dispatch Manager with problem resolution and requests
• Prioritize calls or window flow based on importance and urgency
• Maintain contact with drivers to communicate updates, delays, or special instructions
• Learn all dispatch functions, including radio and window
• Adhere to all Transdev SOPs for the role
• Perform other duties as required

• High school diploma or equivalent
• Computer literate with intermediate Microsoft Office skills
• Ability to work shifts or flexible schedules as needed
• Subject to DOT drug testing and physical (if applicable)
• Excellent verbal and written communication skills
• High level of problem‑solving and critical‑thinking skills
• Other duties as required

• Sit for extended periods (up to 6–8 hours per day); walk long distances, including on sloped or uneven surfaces
• Push/pull objects up to 50 lbs.; lift up to 50 lbs. with or without assistance; bend, kneel, or crouch as needed
• Withstand heavy traffic environments; tolerate dust, vehicle fumes, and noise
• Conduct oral and written presentations on behalf of the organization
• Perform other related duties as assigned

Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without sponsorship and must successfully pass a pre‑employment drug screen.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration regardless of race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or any other legally protected status.

Job Category:
Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req
Pay Group: ECE
Cost Center: 429