Commercial HVAC Dispatcher

Job Summary Details: The Commercial Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.

• Must be 18 years of age or older
• Preferred High School Diploma or GED
• Must have at least 1-3 years of experience working in Service Titan and HVAC Customer Service

• Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
• Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
• Ensure timely and efficient movement of resources according to work orders and/or resource schedules.
• Oversee all communications within specifically assigned area(s).
• Receive or prepare work orders and work schedules.
• Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information.
• Recognize and mitigate a variety of issues encountered within the department and other work environments.
• Confer with clients and/or supervising personnel to address questions, problems, and requests for resources.
• Monitor resources and utilization to coordinate services and schedules to achieve optimal efficiency.
• Compile statistics and reports on work progress.
• Monitor daily services and provide updates and reports.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.

• An incredible culture built on our core values.
• Competitive pay and solid benefits.
• On-site fitness center, basketball and pickleball courts, and personal training.
• Awesome clients and great projects.

• Medical, dental and vision coverage.
• Multiple health plan options.
• 401(k) with a company match.
• Paid time off.