COBRA Specialist

COBRA Specialist page is loaded## COBRA Specialist locations:
US-Remote time type:
Full time posted on:
Posted Todayjob requisition :
REQ-2026-52

One Source Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. One Source Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe.

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Job Description
** Position Summary/Objective
** The  COBRA Specialist  supports and services clients as well as COBRA participants for whom One Source Virtual contracted to provide COBRA Administration
** Essential Functions/Duties/Responsibilities
*** Provides professional and timely service to internal and external customers
* Effective communication skills via telephone, email and in-person
* Participates in new business implementation process
* Provides accurate and timely responses to all inquiries
* Processes qualifying events, participant terminations and updates
* Resolves COBRA administration service issues with internal staff and outside Vendors
* Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.
* Processes premium payments
* Processes all incoming and outgoing COBRA-related correspondence
* Meets or exceeds all performance standards
* Participates in Open Enrollment planning and implementation
* Assumes other duties as assigned by Manager
** Competencies
* ** Analytical skills
* Attention to detail
* Customer service experience
* Ability to multi-task
* Professional communication skills
* Ability to work independently
* Flexible* Ability to make decisions utilizing sound judgment
* Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.
* Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues
** Supervisory Responsibility
** This position has no supervisory responsibilities
** Qualifications and Experience
*** High School Diploma Required
* 1-2 years of related experience and/or training
* Customer Service experience preferred
* Must have knowledge of COBRA; knowledge of federal regulations
* Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
** Preferred Skills
*** Bilingual, Spanish preferred
* Bachelor’s Degree preferred#LI-REMOTEYou are encouraged to learn and share ideas when you join the One Source Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

One Source Virtual (OSV) delivers in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, payments, and benefits within Workday. Our Workday-exclusive solutions are fueled by a services team that averages 10 years of Workday experience and 20 years of industry experience. With over 1,100 customers, 95% retention, and $185+ billion in treasury movement annually, OSV helps organizations take their teams from transactional to transformational.
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