Customer Support Representative

Dallas, United States | Posted on 11/17/2025

We’re seeking a proactive and customer‑centric Customer Success Representative (CSR) to join our growing team. As a CSR, you will be the primary contact for customers post‑sale, responsible for onboarding, relationship management, and driving product adoption and satisfaction. This position offers clear career development paths in customer‑facing, account management, or leadership roles. You’ll work closely with Account Managers, Product, and Support teams to ensure customers receive maximum value and support from our solutions.

• Customer Onboarding:
  Guide customers through product onboarding, training sessions, and initial implementation.
• Relationship Management:
  Build long‑term relationships, serving as a trusted advisor and main point of contact for assigned accounts.
• Customer Health Monitoring:
  Track customer engagement, product usage, and satisfaction metrics to proactively spot risks and opportunities.
• Issue Resolution:
  Respond to inquiries, troubleshoot problems, and ensure swift resolution of concerns.
• Feedback Collection:
  Gather customer feedback, advocate for their needs internally, and contribute suggestions for product/process improvements.
• Expansion & Retention:
  Identify upsell, cross‑sell, or renewal opportunities with existing customers, collaborating with Sales or Account Managers.
• Education & Enablement:
  Educate customers on new features, updates, and best practices through calls, webinars, and documentation.
• Internal
  
  Collaboration:
  
  Work with Support, Product, and Sales teams to deliver a seamless customer experience.
• Reporting:
  Maintain accurate notes and activity records in CRM. Track KPIs such as satisfaction, retention, and churn.

• Bachelor’s degree or equivalent experience preferred (Business, Communications, or related field).
• 1+ years in a customer‑seeing, support, or account management role.
• Strong communication, troubleshooting, and time management skills.
• Empathy, customer advocacy, and a proactive, solution‑oriented approach.
• Familiarity with CRM and support platforms.

• Excellent verbal and written communication.
• Active listening and rapport building.
• Persistence and resilience in handling challenges.
• Goal‑oriented and organized multitasking.
• Willingness to learn, accept feedback, and improve.
• Self‑motivation and initiative.
• Structured onboarding and training plan for the first 30/60/90 days.
• Clear career progression opportunities.
• Regular feedback and performance reviews.
• Competitive salary and bonuses based on attainment of KPIs and customer‑centric outcomes.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development budget and access to training.