Customer Support Specialist

Overview

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional service and support. The ideal candidate will have a passion for helping others and a knack for problem-solving.

• Respond to customer inquiries via multiple channels including phone, email, and chat.
• Provide accurate product information and troubleshoot issues effectively.
• Record and maintain detailed customer interaction logs in our CRM system.
• Guide customers through the purchasing process, helping resolve any difficulties they may encounter.
• Identify trends in customer queries and feedback to improve service delivery.
• Collaborate with the sales and technical support teams when necessary to resolve complex issues.

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in a customer support role or a similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle difficult or upset customers with professionalism and empathy.
• Familiarity with customer support software and CRM systems.

• Full-time, on-site position with growth potential
• Competitive pay and full benefits (medical, dental, vision, PTO)
• Training and development support
• Collaborative team environment
• Opportunity to work with an innovative, purpose-driven company