Customer Service Agent
Listed on 2026-01-22
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Customer Service Agent
Department: Iris Comm Lab
Employment Type: Full Time
Location: Dallas, TX
Compensation: $750 - $1,100 / week
DescriptionIris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.
As a Customer Service Agent, you will play a critical role in ensuring our customers receive outstanding support and service. You will be the first point of contact for our clients, helping them navigate through their inquiries and resolving any issues they may encounter. This position requires a proactive and solution-oriented mindset, as you will be tasked with addressing a variety of customer concerns across different channels, including phone, email, and live chat.
Job:
On site
Location:
Dallas, TX
Pay Range: $750- $1100 per week
- Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner.
- Resolve customer issues efficiently, providing effective solutions tailored to their needs.
- Maintain accurate records of customer interactions and transactions in our database.
- Provide product and service information to customers, guiding them in making informed decisions.
- Follow up with customers to ensure the resolution of their issues and satisfaction with our services.
- High school diploma or equivalent; further education or certifications in customer service is a plus.
- Proven experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills, with a keen eye for detail.
- Strong problem-solving abilities, with a focus on customer satisfaction.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in using customer service software, databases, and tools.
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: 401(k) with company matching.
- Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
- Professional Development: Opportunities for training, workshops, and career advancement.
- Employee Assistance Program (EAP): Access to mental health and wellness resources.
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