Customer Service Liaison

Overview

Skillbridge Academy is a forward-thinking organization dedicated to developing strong professional talent through structured programs, strategic communication, and operational excellence. We work closely with partners and internal teams to build credibility, foster trust, and maintain a strong professional presence across all touchpoints. Our environment values collaboration, accountability, and continuous development.

We are seeking a Customer Service Liaison to serve as a key point of contact between our organization and its clients. This role focuses on ensuring a seamless communication flow, addressing inquiries with accuracy and professionalism, and supporting internal teams to maintain a high standard of service delivery. The ideal candidate is detail-oriented, solution-focused, and committed to providing an excellent customer experience.

• Act as the primary liaison between clients and internal departments
• Respond to client inquiries in a timely, professional, and clear manner
• Maintain accurate records of client interactions and follow-ups
• Coordinate information flow to ensure client needs are properly addressed
• Support service processes to enhance customer satisfaction
• Identify and escalate issues when necessary while maintaining service standards
• Contribute to continuous improvement of customer service procedures

• Strong verbal and written communication skills
• Ability to manage multiple tasks with attention to detail
• Professional demeanor and client-focused mindset
• Strong organizational and problem-solving abilities
• Ability to work effectively in a team-oriented environment
• Adaptability and willingness to learn internal systems and processes

• Competitive salary based on role and performance
• Growth opportunities within the organization
• Skill development and professional training
• Supportive and structured work environment
• Consistent schedule and stable full-time position