Associate Manager, Customer Success

Associate Manager, Customer Success

Aurora delivers the benefits of self‑driving technology safely, quickly, and broadly. The Driver will create a new era in mobility and logistics, bringing a safer, more efficient, and accessible future to everyone. We are looking for a Customer Success Manager to partner with our Head of Customer Success on this exciting journey.

• Leadership and Strategy
  • Assist with executing the customer success strategy aligned with company goals to maximize customer retention and expansion.
  • Build account plans that demonstrate growth strategy for existing business and capture customer feedback.
  • Foster a customer‑centric culture throughout the organization, emphasizing proactive engagement and continuous improvement.
  • Establish the roadmap for growing the Customer Success team to meet commercial goals.
• Customer Engagement
  • Oversee onboarding, training, and implementation processes to ensure successful adoption of our product.
  • Develop and maintain strong stakeholder relationships, advocating for customer needs internally and driving loyalty.
  • Implement scalable processes and tools to monitor customer health and proactively address issues with the support team.
  • Conduct frequent check‑ins and quarterly business reviews with key stakeholders.
• Revenue Growth
  • Collaborate closely with Sales and Marketing to identify expansion opportunities within the existing customer base.
  • Drive initiatives to increase upsell, cross‑sell, and renewal rates through data‑driven insights and strategic initiatives.
• Operational Excellence
  • Establish and monitor KPIs and metrics to measure the team’s performance and overall customer satisfaction.
  • Create and facilitate surveys and voice‑of‑customer activities to establish a feedback loop with product and engineering teams.
  • Stay updated on industry trends and best practices in customer success.

• 5+ years of experience in similar roles in Freight or SaaS.
• 3+ years of management experience.
• Willingness to travel up to 25%.
• Experience working with CRM applications, preferably Salesforce.
• High proficiency in analytics, executive presentations, and problem solving.
• Strong project management skills.
• Required to work out of our Dallas, TX office three times per week; relocation is negotiable.

The base salary for this position is $104,000 - $166,000 per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job‑related skills, experience, qualifications, relevant education or training, and market conditions. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodationsh.

Aurora is an equal opportunity employer. All qualified applicants, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, disability, veteran status, or any other status protected by law, will receive equal employment opportunity.