Bilingual Cable Sales Agent Job Dallas area,Texas USA,Customer Service/HelpDesk

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

The sales job of the year is now hiring! We are looking for sales agents to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry-leading training program, you are sure to succeed and grow.

Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

Handle inbound and outbound contacts in a courteous, timely, and professional manner.

Listen to customers, understand their needs, and resolve customer issues.

Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable.

Follow the processes of the Client program and perform all tasks in a courteous and professional manner.

Utilize systems and technology to complete account management tasks.

Accurately document and process customer claims in appropriate systems.

Follow all required scripts, policies, and procedures.

Utilize knowledge base and training to accurately answer customer questions.

Comply with requirements surrounding confidential information and personal information.

Appropriately escalate customer issues with the managerial team.

Ensure first call resolution through problem solving and effective call handling.

Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.

Adhere to all attendance and work schedule requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

Must be 18 years of age or older.

High school diploma or equivalent.

Excellent organizational, written, and oral communication skills.

The ability to type swiftly and accurately (20+ words a minute).

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

Basic understanding of Windows operating system.

Highly reliable with the ability to maintain regular attendance and punctuality.

The ability to evaluate, troubleshoot, and follow-up on customer issues.

An aptitude for conflict resolution, problem-solving, and negotiation.

Must be customer service oriented (empathetic, responsive, patient, and conscientious).

Ability to multi-task, stay focused, and self-manage.

Strong team orientation and customer focus.

The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.

Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred (Not Required)

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.

State or Federal work experience.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off:
Earn PTO and paid holidays to take the time you need.

Incentives & Rewards:
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!

Health Benefits:
Full-time employees are eligible for comprehensive…


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