Bilingual Bank Customer Service Agent Job Dallas area,Texas USA,Customer Service/HelpDesk

POSITION OVERVIEW

BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.

This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat

Listen to customers, understand their needs, and resolve customer issues

Escalate customer issues to the appropriate staff and managerial for resolution as needed

Ensure first call resolution through problem solving and effective call handling

Follow the processes of the Client program and perform all tasks in a courteous and professional manner

Utilize knowledge base and training to accurately answer customer questions

Create and maintain customer CRM records with accurate call details

Accurately document call resolution in appropriate systems

Strictly follow client process for handling financial issues and inquiries

Comply with requirements surrounding confidential information and personal information

Follow all required scripts, policies, and procedures

Adhere to all attendance and work schedule requirements including all scheduled training

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required

Must be 18 years of age

High School Diploma or Equivalent

Minimum of three (3) years in a call center environment

Minimum of (1) year of experience in a customer service role

The ability to multi-task using multiple screens and systems while talking on the phone with customers.

The ability to type swiftly and accurately 30-45 Words per minute

The ability to read and speak English, and if applicable, the bilingual language, fluently

Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint)

Excellent organizational, written, and oral communication skills

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Strong team orientation and customer focus with a positive attitude

Highly reliable with the ability to maintain regular attendance and punctuality

Aptitude for issue identification and problem solving

The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred

Associates Degree or higher is a plus

Relevant experience in banking or financial services is a plus

Bilingual Spanish - Extremely Beneficial

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck.

Paid Time Off:
Earn PTO and paid holidays to take the time you need.

Incentives & Rewards:
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!

Health Benefits:
Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC…


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