Guest Services Equipment Team

Guest Services Equipment Team

American Airlines Center

• Monitors and tracks uniform inventory for all departments using Guest Services Equipment Team Software
• Organizes and maintain the Guest Services Equipment Team room
• Coordinates uniform fittings with internal departments to ensure proper sizing
• Follows Guest Services Equipment Team Policies and Procedures
• Maintains Guest Services Equipment Team equipment (i.e., racks, hangers, size tags, clothes bins, etc.)
• Distributes uniforms to employees and prepare uniforms for cleaning
• Prepares, distributes, and receives Guest Services & Security equipment (i.e., radios, scanners, wands, etc.)
• Delivers and retrieves table skirts to entry locations
• Sorts event uniforms into laundry bins and prepare to be sent out for cleaning
• Receives and verifies clean uniforms items and re-stock the Guest Services Equipment Team racks
• Collects and logs items in personal Guest Services Equipment Team bags to be sent out for dry cleaning
• Receives and verifies items in personal bag upon return and note any discrepancies in returned dry cleaning items

• Embodies the company core values of Integrity, Passion, Teamwork and Excellence
• Provides guests, clients, and team members with the best experience possible while providing excellent customer service and enforcing building policies.
• Is customer-service oriented, with a fan-friendly attitude, and always gives a memorable experience
• Provides guests with accurate event and arena information
• Receives and acts on complaints from team members utilizing service recovery options and established procedures
• Deals with customer problems and complaints up to the level where intervention by a supervisor is required
• Follows instructions from Leads, Supervisors, and Management with a positive and cooperative attitude
• Follows policies and procedures as set forth by the Guest Services Department
• Enforces health and safety building protocols and policies
• Collects lost and found items and turns them in according to Guest Services procedures
• Distributes programs and promotional materials
• Follows re-deployment orders when called upon to work in other areas without notice
• Ensures their own availability and scheduling on the online electronic scheduling system
• Demonstrates on time attendance and works scheduled events
• Must present neat and professional appearance

• Preferred 6 months related experience or training or equivalent combination of education and experience

• Requires extensive mobility to walk and to stand for up to 6 hours without a set break
• Requires the ability to use hands and fingers to handle/ feel clothing
• Requires the ability to reach with hands and arms overhead to pick up clothing from storage rails and place clothing on rails when stocking
• Requires the ability to walk, talk, and hear
• Requires ability to see in order to identify employees and different items of clothing
• Requires the ability to lift and/or move up to 25-35 pounds
• There are no set breaks; breaks are discretionary
• Noise level in work areas is usually moderate, however, during events; the noise level may be loud
• Employees must be able to work in the evenings, weekends and holidays as required
• Requires ability to perform all essential functions indoors/outdoors exposed to the elements (heat, cold, humidity, rain, snow, and wind).

• Entry level

• Part-time

• Management and Manufacturing

• Entertainment Providers