Customer Service & Sales Representative

Join to apply for the Customer Service & Sales Representative role at UCG | Unified Consultants Group, Inc.

The role is to join our team as a Customer Service & Sales Representative
. In this role, you will communicate with customers to identify their needs, process requests, handle escalations, and provide solutions that ensure a great customer service experience. The ideal candidate is friendly, computer‑savvy, and able to remain calm under pressure.

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development
• Competitive Compensation
• Career Growth Opportunities

• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up‑to‑date skills and knowledge

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

• Entry level

• Full‑time

• Other

• Business Consulting and Services