Collection Agent

Benefits

• Life Insurance
• Monthly Performance Bonus
• IRA with company match
• Competitive base salary + industry-leading commission structure
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating and collecting payments from your customers.

• Manage outbound and inbound calls to recover outstanding balances
• Utilize skip-tracing tools and techniques to locate customers
• Negotiate and set up payment arrangements with consumers and businesses
• Maintain accurate and up-to-date account documentation
• Provide excellent customer service with professionalism and empathy
• Ensure compliance with FDCPA and internal policies

• Bilingual in Spanish (preferred but not required)
• Minimum 3 years of experience in third-party collections
• Proven negotiation and sales skills
• Strong communication and interpersonal abilities
• High energy, friendly demeanor, and a professional appearance
• Self-motivated with the ability to work independently and as part of a team
• Detail-oriented with excellent time management and organizational skills
• Proficient with Microsoft Office and collection software platforms