Evening Customer Service Return Agent - DFW Airport

Evening Customer Service Return Agent - DFW Airport

Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Evening Customer Service Return Agent at the Dallas Fort Worth Airport (DFW) located at 2424 E 38th St, Dallas TX 75261. This position offers an average of $16.04 / hour (15.50 per hour plus incentives).

We Offer

• $16.04 / hour
• Consistent 40 hour per week schedule
• Paid time off
• Employee discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• Airport clearance not required

The Current Available Schedules Are

• Sunday 1:00pm-9:00pm
• Monday 1:00pm-9:00pm
• Tuesday 1:00pm-9:00pm
• Wednesday 1:00pm-9:00pm
• Thursday 1:00pm-9:00pm
• Friday OFF
• Saturday OFF

OR

• Sunday 2:00pm-10:00pm
• Monday 2:00pm-10:00pm
• Tuesday 2:00pm-10:00pm
• Wednesday 2:00pm-10:00pm
• Thursday 2:00pm-10:00pm
• Friday OFF
• Saturday OFF

Do you enjoy meeting new people and providing great service in a fast paced environment? The Enterprise, National, and Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

Responsibilities:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications:

• Must be at least 18 years of age.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be available to work one of the following schedules as part of an operational shift bid including weekends, nights and holidays:
  Sunday-Thursday 1:00pm-9:00pm or Sunday-Thursday 2:00pm-10:00pm.
• Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time.

Seniority level:
Entry level.

Employment type:

Full-time. Job function:
Other. Industries:
Travel Arrangements.