Customer Service Representative​/Inside Sales

Location

Dallas/Fort Worth, TX

The Customer Service Representative/Inside Sales is a critical team member responsible for managing inbound and outbound calls, booking service appointments, and dispatching technicians based on skill, location, and availability. This role ensures a seamless daily workflow and delivers exceptional customer experiences through outstanding verbal communication and efficient service coordination.

• Call Management:
  Handle a high volume of inbound and outbound calls promptly and professionally, providing accurate service information and following up on leads, estimates, and appointments.
• Appointment Scheduling:
  Convert customer inquiries into scheduled appointments by identifying needs, providing quotes, and confirming service details to meet sales targets and customer expectations.
• Dispatch Coordination:
  Assign technicians to jobs based on skill, location, and availability, ensuring efficient route planning and timely service delivery.
• Data Entry:
  Accurately enter and maintain customer and service information in the dispatch software, ensuring all records are complete and up-to-date.
• Customer Service:
  Address customer inquiries, concerns, and complaints with a professional, solution-oriented approach, escalating issues when necessary.
• Technician Support:
  Communicate appointment details to technicians, assist with service-related inquiries, and ensure they have all necessary job information.

• Exceptional verbal communication and phone etiquette (required).
• Fast, accurate data entry with strong attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving mindset with a customer-first attitude.
• Familiarity with service dispatch software (e.g., Workiz) preferred.
• Bilingual (English/Spanish) is a plus but not required.

• High School Diploma or GED required.
• Minimum 1–2 years of experience in a call-based customer service representative, or scheduling role, preferably in home services.
• Proven experience in a fast-paced, customer-facing environment.

• Ability to reliably commute to our office in the Dallas/Fort Worth area.
• Availability to work full-time hours, including Saturdays on a rotating schedule.
• No special certifications or licenses required.

• Hourly Rate: $18–$22/hour, depending on experience.
• Bonuses:
  Weekly performance bonus based on booking rate and sales.

We are seeking reliable, adaptable candidates with a strong team fit who can thrive in a dynamic environment. The ideal candidate is comfortable managing high call volumes, real-time scheduling changes, and has a passion for delivering excellent customer service.

Blue Collar Services