Csr Inside Sales

Description

This individual will effectively handle inbound contacts via phone, email, or electronic means in a business-to-business environment as needed. This passionate customer service professional will build strong relationships with customers and internal team members and act as a liaison between customers, dealers, carriers, sales, operations, and other internal functional teams. Additionally, this self‑motivated candidate will research, investigate, coordinate, and resolve customer concerns regarding invoicing, EFT, or billing needs and work collaboratively and dynamically in a cross‑functional manner to creatively solve complex problems and deliver exceptional service.

• Strong oral and written communication skills
• Ability to actively listen and adapt to a variety of characters
• Enthusiastic, positive attitude
• Ability to multi‑task, prioritize, and manage time effectively
  
  Works well under pressure and remains calm in difficult situations
• Detail‑oriented
• Intermediate knowledge of MS Excel, Word, Outlook
• 1+ years of proven experience in Customer Service or a related field

• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Address customer complaints by determining the root cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure the resolution
• Process customer orders, changes, and returns according to established department policies and procedures
• Work closely with production to ensure proper order scheduling.
• Work closely with the accounting department to resolve disputed credit items
• Provide timely feedback to the company regarding service failures or customer concerns