Customer Service Representative

Overview

Customer Service Representative role at Business Jet
. Celebrating 30 years in business aviation, Business Jet provides aviation solutions including Acquisition-Sales, Aircraft Management, Maintenance, Charter, and FBO Services. We are growing and have openings for the following shift:

• 1st shift - 6 a.m.
  
  - 2 p.m.
• 2nd shift - 2 p.m.
  
  - 10 p.m.

The Flight Line/Customer Service Representative plays a critical role for Business Jet Center in providing effective customer service for clients both at the front desk and on the ramp. This position is cross-trained between ramp, operator, and front desk customer service.

• Meet and greet customers as the first point of contact both on the ramp and at the front desk.
• Provide full-service concierge services including but not limited to:
• Taking service orders from crew/passengers such as fueling, catering, etc.
• Supply departing aircraft with coffee, ice, requested newspaper, and catering.
• Fill out contract forms, determine charges for service requested, collect payments, and prepare change of address records.
• Coordinate transportation, catering, and lodging reservations.
• Complete request and other customer contract forms.
• Escort and assist in all transportation needs (i.e. pick up/drop off passengers).
• Accurately invoice aircraft fueling and handling services.
• Complete opening and closing duties as assigned by the CSR/FLA Management.
• Update arrival/departure board. Communicate customer needs to appropriate departments.
• Communicate clearly and assist the shift coordinator with aircraft call ins, parking, and other ramp services.
• Monitor incoming/outgoing flights and movement on the ramp.
• Conduct fuel order dispatching with guidance by the shift coordinator.
• Work with Line Service Technicians to coordinate and complete customer requests.
• Present and maintain a clean and professional lobby area with stocked refreshments for customers.
• Maintain and record appropriate supply levels.
• Professionally correspond with customers and vendors to ensure customer satisfaction.
• Maintain a professional and positive attitude with the ability to multitask.
• Perform other duties and responsibilities as assigned.

• High school diploma or general education degree (GED)
• No special licenses or certificates required
• 1-2 years of applicable customer service work experience
• Previous aviation or FBO experience preferred
• Excellent written and verbal communication skills
• Excellent analytical and organizational skills
• Strong problem-solving skills
• Ability to maintain accurate and detailed records
• Ability to multitask and provide high standard of customer service in a fast-paced environment
• Willingness to listen and learn
• Ability to think creatively and innovatively
• Ability to differentiate aircraft types as well as understand military time and phonetic alphabet
• Proficient computer skills and customer service software
• Self-starter with a willingness to learn and develop and take feedback well
• Valid Driver's License
• Ability to attain Love Field Badge

Regular exposure to various weather conditions and loud noise levels. The role involves sitting for extended periods, bending, squatting, and lifting up to 25 pounds. Daily interaction with clients requires tact and decorum and a team-oriented approach to customer service.

• 401k (with company match)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life & AD&D
• Paid Time Off
• Additional Supplementary Benefits