Senior UX Designer

Job Description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast‑evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

You have the unique opportunity to be a part of an innovative product team—discovering customer problems and applying solutions to new and existing products that will drive AT&T’s future growth.

Reporting to the AVP of Product Design and Innovation for Mass Markets, you will join a team of product designers, UX researchers, and product managers. Our Product and Innovation Design team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. This new discipline and organization report to the CPO, offering a unique opportunity to shape the future of product design.

Design and optimize user experiences for acquisition, care, or product across all platforms, using a combination of skill, creativity, collaboration, and tools to ensure intuitive and seamless interactions.

• Design and Prototyping:
  Create wireframes and interactive prototypes to visualize design solutions, showing a command of design patterns and ability to convey complex ideas. Systems thinker with a product mindset able to wrangle complex problems and find clarity and simplicity. You think strategically about any design challenge and seek to create holistic, compelling products that serve the end user.

• User Research and Validation:
  Support thorough user research to understand user needs and behaviors, validate customer desires, and establish a strong connection to the goals of the product experience.

• Collaboration and Strategy:
  Work closely with cross‑functional teams, including researchers, developers, and product managers, to ensure cohesive and effective design solutions, contribute to the design group’s efforts to enhance digital offerings, and independently manage multiple projects. Use storytelling to compellingly convey the vision and effectiveness of the solution.

• Usability, Accessibility, and Documentation:
  Ensure that designs comply with usability and accessibility standards, create and maintain comprehensive design documentation, and maintain security and documentation standards, including quality and accuracy.

• Continuous Improvement and Trend Awareness:
  Stay updated on industry trends, best practices, and emerging technologies to continuously improve design processes, outcomes, and analyze performance to drive future design improvements.

As a Senior Product Designer, you should be:

• Excelling in clear and persuasive communication, sharing progress updates, and presenting your work with confidence
• Generating a wealth of ideas that can expand beyond a simple aspect of an experience to the broader experience or product itself
• Proactively identifying opportunities to enhance cross‑functional collaboration and improve processes
• Tying work and design decisions to measurable objectives and OKR's
• Making things to show how you’re thinking and using them to facilitate conversations that elevate the work, navigate ambiguity, and drive collective progress

• 5+ years of interaction/product design experience across a variety of digital media (or equivalent experience)
• Strong portfolio of design and UX work. A track record of leading substantial design projects
• Comfortable in an executive‑facing role
• Experience in concept ideation, design strategy, and digital prototyping. Must be very comfortable with graphic design and interactive tools such as Figma, Adobe Creative Suite, and AI tools like ChatGPT, Loveable, and LLM‑driven tools (And have the drive to always learn and experiment with new tools.)
• Knowledge or expertise in one or more of the following is a plus: visual design, machine learning, mobile applications, web applications, messaging interfaces, illustration, video/film production
• Well‑versed in user‑centered…