Product Trainer-Provider

Hallmark Health Care Solutions was founded to strengthen communities by producing technologies, support services, and thought leadership that improve patient care and community health outcomes. Our software platform allows health systems to schedule staffing to the right places at the right time, forecast demand for future shifts, and understand the big picture of provider compensation. Hallmark’s customers are primarily medium to large health systems (networks of hospitals, care centers, and providers) who want to understand their labor workforce better.

• Develop, coordinate, and conduct core product training for clients and internal users.
• Conduct orientation programs and training for new employees.
• Coordinate with internal resources to design the training rollout approach, including testing and training schedules.
• Create training documents and update user manuals to match client‑specific scope requirements.
• Work closely with business stakeholders, end users, sales, product management, technical support, IT, and other internal stakeholders to understand training needs.
• Monitor and evaluate program effectiveness, implement improvements, and grow adoption.
• Multitask and maintain tight timelines and priorities in a highly professional manner.
• Commit to continuous learning and process improvement.
• Travel 20–30% of the time within the United States as required.

• Bachelor’s Degree.
• 2+ years of experience as a trainer in midsize companies.
• Healthcare domain background is a plus.
• Experience and comfort with Microsoft Office 365 applications.
• Demonstrated interest in technology and/or technical processes.
• Positive team player with exceptional written and verbal communication skills.
• Strong interpersonal and presentation skills with experience creating and presenting training materials.
• Attention to detail, strong analytical skills and ability to operate with high energy and flexibility in a fast‑paced, constantly evolving environment.
• Ability to develop collaborative relationships with customers and a proven track record of improving customer experience.
• Strong interpersonal and communication skills when working with diverse audiences, including project managers and support teams.

Hybrid 3 days a week (Tuesday‑Thursday) in our Dallas office: 13155 Noel Rd, Suite 2400, Dallas, TX 75240.

• Health insurance plans.
• Dental insurance.
• Vision insurance.
• Unlimited paid time off.
• HSA company contributions.
• 401k.

Hallmark Health Care Solutions, Inc is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

HHCS reserves the right to amend the job description, duties or qualifications based on company needs.