Legal Operations Specialist - Legal

Position: Legal Operations Specialist - Legal Support
Description

Operations Specialist - Law Firm (Social Security Disability Practice)

Salary: $80,000-$100,000 (mid to lower tenure range)

Location:

Farmers Branch, Dallas TX (onsite, limited travel)

Department:
Operations

About the Firm

A high volume nationwide Social Security Disability (SSD) practice with offices across the U.S. delivering 90% of operations through outsourced teams, including an overseas call center workforce. The organization employs 500-600 individuals and is scaling rapidly. This role exists to support continued growth and relieve a maxed out Operations Manager while strengthening systems, communication, and execution across departments.

Role Overview

The Operations Specialist serves as a cornerstone of the firm's day to day function-supporting leadership, coordinating with internal teams, building strong relationships with outsourced partners, and ensuring operational efficiency across a large, multi location SSD practice.

This position works closely with ownership and senior leadership, supporting both strategic initiatives and daily operational needs, including mailroom oversight, process improvements, and cross team communication.

Legal experience is not required.

A fresh, non legal perspective is valued. The firm is seeking a high energy, flexible, organized professional who is not "too good" for the work and brings strong communication skills, directness, and a willingness to learn SSD subject matter.

Key Responsibilities

Essential Functions

Support operational leadership with daily workflow, coordination, and execution.

Serve as a key liaison between the firm, clients, attorneys, government agencies (SSA, etc.), and outsourced teams.

Maintain strong relationships with overseas teams, ensuring alignment, accountability, and efficient communication.

Assist with onboarding, process updates, and system improvements across a nationwide practice.

Oversee and support administrative functions, including mailroom processes.

Monitor operational performance , while helping to enhance efficiency.

Ensure punctuality, follow through, and consistency across operations.

Represent the firm's direct, fast moving, old school culture with professionalism and reliability.

Other Responsibilities

Support special projects for ownership and senior leadership.

Help drive culture, communication, and standards within the firm.

Engage directly with internal and external stakeholders as operational needs arise.

Provide troubleshooting, problem solving, and process level support across departments.

Skills & Attributes

High energy, strong work ethic, and grounded professionalism.

Organized, punctual, direct communicator.

Able to take direction while working independently and knowing what should-and should not-be said.

Comfortable engaging with overseas teams.

Flexible, open minded, willing to learn the SSD space.

Strong minded and capable of handling tough conversations.

Respectful communicator who earns trust quickly.

Requirements

Bachelor's degree preferred but not required.

Open to early career candidates with the right mindset and energy.

Experience in operations, office management, or similar roles a plus.

Strong performance history, reliability, and stability-excessive job hopping is a red flag.

No case management duties; not a legal support role.

Can be an attorney, but personality and operational mindset outweigh credentials.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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