Freight Cashier; Logistics

Position: Freight Cashier (Logistics)
HMM, we're not just a global leader in integrated logistics and shipping-we're shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support.

Join us in driving innovation, sustainability, and success across the shipping and logistics industry.

Why HMM?

• Impactful Work:
  Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you'll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping.
• Career Growth:
  We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth.
• Collaborative Culture:
  Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development.
• Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being.
• Work-Life Balance:
  We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work.

GENERAL POSITION OVERVIEW

Join our dynamic Service Coordination team at HMM (America), Inc., where you'll play a key role in keeping our US Import and Export customers' accounts in excellent standing. As a Freight Cashier Coordinator, you'll handle invoicing, collections, dispute resolution, and timely cargo/B/L releases-ensuring smooth daily operations in the fast-paced world of global shipping and logistics. This is an excellent entry-level opportunity to build a career in accounts receivable, customer account management, and freight operations, with strong potential for growth and leadership responsibilities.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Monitor US Import and Export customer accounts daily to prevent long-term outstanding balances and maintain healthy account status.
• Prepare and issue accurate freight invoices and statements of account for VIP and non-VIP customers, following their specific terms and requirements.
• Release Export B/Ls and Import containers promptly to avoid delays at delivery order (D/O).
• Send collection notices to overdue customers and proactively follow up to resolve issues within payment terms.
• Handle rate disputes, negotiate settlements, and reissue corrected invoices as needed.
• Request account blocks/unblocks for past-due customers and update HQ reports on top overdue accounts and collection activities.
• Communicate daily with Sales, Customer Service, and other internal teams to support freight operations and resolve queries.
• Sort and respond to emails within 2 hours of receipt; maintain organized inbox and timely correspondence.
• Contribute to team and individual KPI goals through consistent performance and process improvements

QUALIFICATIONS

We're looking for reliable, detail-oriented candidates eager to grow in a supportive team environment. No extensive experience required-we provide training for the right fit!

Must-Have Traits & Skills

• Strong attention to detail and accuracy in handling financial data, invoices, and records.
• Excellent punctuality and reliability - be on time and dependable every day.
• Good English communication skills (written and verbal) for clear, professional interactions with customers, drivers, sales teams, and colleagues.
• Strong follow-up and problem-solving skills - proactive in tracking issues, resolving disputes, and ensuring timely resolutions.
• Basic Excel knowledge (data entry, simple spreadsheets, tracking payments) - we'll build on this.
• Basic understanding of Accounts Receivable (A/R) and Accounts Payable (A/P) processes (or quick ability to learn).
• Abil…