Consultant, Client Relationship Manager, Business

Lockton is currently seeking a Consultant to join our Pharmacy practice managing complex, large accounts. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment and the flexibility to easily adapt to changing priorities.

* Responsible for designated, less complex book of business, with assistance from account team.

* Proactively consult on clients including plan design, pricing, benchmarking, plan renewal, vendor analysis and management

* Act as an expert within the Pharmacy practice and consult with other internal SME's on complex strategies to optimize client satisfaction & retention

* Act as a trusted business advisor by developing relationships with client's contacts through effective communication and quality execution of plan designs/projects.

* Primary contact with vendor partners and negotiates plans terms/changes to overall plan design.

* Identify and address client service issues; develop and implement processes and policies to improve overall client service.

* Develop and lead processes including communications strategy, collateral materials, vendor implementation, and conducting open enrollment meetings.

* Draft and deliver client presentations and communications specific to each clients' benefit plans.

* Develop and deliver monthly, quarterly and/ or annual reporting to clients regarding trends, financial performance and plan changes.

* Ability to lead client meetings and provide "on the spot" strategic guidance and financial performance.

* Develop and produces RFPs by coordinating analytic outputs, vendor replies, and client feedback resulting in successful completion of RFP process.

* Execute client renewals by building relationships with key client stakeholders and asking effective probing questions that lead to innovative pharmacy benefit plan designs.

* Meet with clients to review action items and communicate problems and/or vendor issues

* Maintain ongoing client relationships by attending on-site client meetings and/or lunch and evening events

* Build relationships with PBMs, specialty pharmacies, and other pharmacy vendors.

* Attendance at internal meetings/educational programs.

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