Client Success Manager

Job Role:

Client Success Manager

Job Type: Full‑Time

Location:

Dallas, TX (Onsite)

We are seeking a strategic, relationship‑driven, and results‑oriented Client Success Manager to join our growing team in Dallas. This role is ideal for a natural relationship builder who excels at account management, client growth, strategic networking and has a strong hold and deeper connections in the Dallas market. As a key player in our client success team, you will be responsible for fostering deep relationships with clients, ensuring high satisfaction, and driving revenue growth.

This role requires a balance of structured execution, adaptability, and people‑first relationship management. If you thrive in building, managing, and expanding client accounts while working closely with leadership in a fast‑paced environment, we encourage you to apply.

• Own and deepen relationships with key stakeholders across client organizations.
• Expand account penetration by building relationships at multiple levels of the organization.
• Understand client goals, challenges, and business objectives to proactively offer solutions that drive value.
• Act as the trusted advisor to clients, ensuring consistent communication, alignment, and strategic consulting.
• Serve as the escalation point to ensure client concerns are resolved swiftly, working closely with internal teams.

• Manage a book of business with a focus on retention and growth.
• Develop and execute strategic account plans to maximize client success, renewals, and long‑term partnerships.
• Own the client onboarding experience, ensuring seamless transitions from Sales/Pre‑Sales to Project Managers.
• Monitor key performance indicators (KPIs) such as NPS, CSAT, and engagement metrics.
• Ensure billing and collections are tracked efficiently, mitigating any potential revenue risks.
• Conduct regular business reviews (Quarterly and Annual Account Reviews) with internal teams and clients to align on objectives and opportunities.
• Identify upsell and cross‑sell opportunities within existing accounts, expanding revenue streams.
• Leverage existing client networks to generate new business through referrals.
• Own client renewals, ensuring contracts are extended with continued value‑driven discussions.

• Represent the company at networking events, industry groups, and professional associations.
• Build strong relationships with potential clients through in‑person events, ensuring a steady pipeline of warm leads.
• Work closely with leadership and sales teams to coordinate networking efforts for maximum impact.
• Co‑host company events, round tables, and executive briefings, ensuring a seamless experience for attendees.
• Build strong client communities that drive attendance and engagement at our events.
• Collaborate with the marketing team to create case studies, success stories, and thought leadership content.
• Request client testimonials and reviews, contributing to brand credibility and trust.

• Proven experience in client success, account management, or enterprise sales (preferably in IT services or software).
• Strong interpersonal skills – a natural relationship builder who enjoys connecting with people at all levels.
• Structured execution mindset – ability to follow through on key initiatives while balancing adaptability.
• Comfortable engaging with C‑Level executives and managing enterprise‑level accounts.
• Strong negotiation and consultative selling skills to drive account growth.
• Availability for evening networking events and travel within the Dallas area.

• 🚀 Work directly with visionary leadership in a fast‑moving, high‑growth environment.
• 🤝 Be at the center of client relationships and play a key role in long‑term success.
• 🎯 Make an impact by driving revenue, retention, and community growth.
• 🌍 Expand your professional network through high‑value industry events and strategic partnerships.

ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to…