Senior Business Development Manager

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The Sr. Business Development Manager will manage and grow strategic customer relationships with postal organizations, specifically focused on parcel processing automation and parcel system integration. This position is responsible for developing account plans, driving new business opportunities, coordinating with internal and external stakeholders, and ensuring overall customer satisfaction. Utilizes business and operational data analytics to develop innovative parcel automation concepts focusing on reducing manual labor and cost.

• Drives revenue growth by developing and executing strategic account plans to drive business growth and meet revenue targets.
• Serves as the primary point of customer contact to manage relationships and ensure timely, satisfactory resolution of customer issues in coordination with internal teams and suppliers.
• Serves as the main driver for proposal development, including ensuring parcel system layout and components meet customer requirements.
• Collaborates with internal departments including PMO, B&P, Engineering, and Service to deliver comprehensive parcel automation solutions.
• Identifies new business opportunities and maintains a robust sales pipeline.
• Conducts strategic market research, emerging industry trends and fully understands customer needs to develop targeted solutions.
• Builds customer roadmaps and long-term strategies aligned with mutual business goals.
• Maintains accurate recordings in CRM systems and provides regular updates and forecasts.
• Partners with project managers to strategically align staffing with project needs and ensure successful execution of projects.
• Ensure that all sales data and reporting responsibilities are managed within the expected deadlines.
• Act as a strategic interface between customers and internal engineering, proposal, and execution teams to align technical scope, risk profile, and commercial approach.
• Lead the preparation of strategic presentations, white papers, and capability documents for customers.
• Assess risks, anticipate challenges, and provide escalation management when necessary.

• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management abilities.
• Strong knowledge of parcel sortation processing systems, requirements, and technologies.
• Deep operational knowledge of package processing facilities.
• Ability to oversee, review, or develop parcel system layouts.
• Proven leadership and team collaboration skills.
• Strategic thinking with a track record of developing and executing account growth plans.
• Ability to function well in a fast-paced, cross-functional environment.
• Strong negotiation, decision-making, and problem-solving skills.
• Experience working in collaborative environments with diverse functional stakeholders.
• Effective communicator with ability to influence across technical and non-technical stakeholders.
• Advanced proficiency in CRM tools such as Salesforce.
• Bachelor b4s degree in engineering or related field.
• MBA or advanced technical degree preferred.
• Minimum of 10+ years of parcel automation business development, and/or parcel systems sales engineering.
• Proven experience managing customer accounts and driving strategic growth initiatives.
• Requires a self-motivated, self-directed, and well-connected individual who can contribute strategically to the company a0growth in the U.S. market and to identify and maximize opportunities.
• Demonstrated ability to independently originate, develop, and close project opportunities from concept to award.

Eligible applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas for this position.

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