Project Manager, Customer Experience Center; CEC

Position: Project Manager, Customer Experience Center (CEC)
## Project Manager, Customer Experience Center (CEC)
* Lead cross-functional efforts to activate and implement customer programs, ensuring alignment with Fleet Pride’s business objectives.
* Develop detailed project plans, including timelines, milestones, and resource requirements, to successfully deliver programs.
* Monitor project progress, identify potential risks, and proactively resolve issues to keep initiatives on track.
* Coordinate across departments—including Sales, Operations, Supply Chain, IT, and Marketing—to ensure seamless program execution.
* Track and report on project performance, measuring success against defined KPIs and customer satisfaction metrics.
* Act as the primary point of contact for customers regarding program needs, expectations, and success criteria.
* Conduct discovery meetings with customers to understand their business challenges and objectives.
* Translate customer needs into actionable project requirements and align internal stakeholders on execution strategies.
* Ensure customer feedback is integrated into project development and execution to drive continuous improvement.
* Partner with internal teams to align resources and processes with customer program requirements.
* Facilitate regular meetings with key stakeholders to provide updates, address roadblocks, and ensure project alignment.
* Serve as the voice of the customer within Fleet Pride, advocating for solutions that enhance customer satisfaction and loyalty.
* Communicate project goals, deliverables, and outcomes effectively to both internal teams and external customers.
* Identify opportunities to streamline program activation processes and improve overall efficiency.
* Develop best practices and standardized processes for launching customer programs at scale.
* Implement project management tools and methodologies to enhance visibility and accountability across teams.
* Bachelor’s degree in Business, Project Management, Supply Chain, or a related field (or equivalent work experience).
* ** 3-5 years of project management experience**, preferably in a customer-focused, B2B, or industrial distribution environment.
* Strong understanding of
** customer engagement, business development, and operational execution**.
* Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
* Excellent problem-solving, analytical, and decision-making skills.
* Strong communication and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
* Experience with project management software (e.g.,
** JIRA, Asana, , Microsoft Project, Smartsheet**).
* PMP certification is a plus but not required.
* *** Active Listening:
*** The ability to ask probing questions, request clarification and paraphrase to show understanding.
* *** Judgment & Decision making:
*** Use business acumen to adjust priorities and ensure the successful deployment of customer accounts, successful bids and other projects.
* *** Computer skills:
*** The ability to learn new programs and utilize them to improve performance.  Intermediate to advanced knowledge of MS Office and various office machines.
* *** Communicating:
*** Conveying information to others in an effective manner.
* *** Active Learning:
*** Understanding the implication of new information for both current and future problem-solving and decision-making.
* *** Project Management:
Successfully
*** manage multiple project simultaneously while ensuring deadlines are met.
* *** Critical Thinking:
*** Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
* **
* Collaboration:

*** Work with multiple departments to ensure bids, projects and other tasks are actively being worked and completed on time.
* *** Oral Expression:
*** The ability to communicate information and ideas in speaking so others will understand.
* *** Written Expression:
*** The ability to communicate information and ideas presented in writing.
* *** Oral Comprehension:
*** The ability to understand information and ideas presented through spoken words and sentences.
* *** Problem Sensitivity:
*** The ability to tell when something is wrong or is likely to go wrong.  It does not only involve.
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