Customer Satisfaction Supervisor

** Driveway
* * Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300

We’re big on innovation, big on people, and always driving forward. Come ride with us!
** Customer Satisfaction Supervisor
** dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process. This position will be responsible for reaching and maintaining exceptional Customer Resolution. The Driveway Satisfaction Supervisor manages the activities of Driveway Customer Satisfaction Agents, and assists in their training, cross-training, and development.
** Responsibilities
* * Directly manage a team of Customer Satisfaction Representatives, including but not limited to hiring, managing performance, communicating expectations, developing individual and team goals, and problem resolution to ensure high employee retention and satisfaction Collaborate with other teams to align on key processes and ensure an excellent customer experience is being delivered to earn customers for life Additional responsibilities as needed
** Skills and Qualifications
** Ability to see the bigger picture and think strategically Strong client-facing and communication skills Exceptional written and verbal communication skills
** Competencies*
* ** We Offer Best-in-Class Industry Benefits:
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* NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. Driveway is a forward-thinking, tech-embracing, customer-centric brand excited about imparting knowledge to its users, sharing enjoyment over a customers’ interaction and happy to meet them wherever they’re at – literally – without a second thought.

We’re looking for fellow thinkers and doers to join our rapidly growing team.

Driveway is bringing car ownership into the digital age. We are passionate about transforming how people buy and sell cars, inspiring a new generation of car owners to own the road on their terms and on their turf.
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