Client Solutions Program Manager

Job Description

The Opportunity

Homecare Homebase is searching for a Client Solutions Program Manager who can translate product strategy into operational reality and then sustain high-quality execution s role is critical to the successful development, launch, and long-term performance of Homecare Homebase's Personal Care offering.

The Challenge

At Homecare Homebase, we help homecare organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. During the product development phase, the Client Solutions Program Manager serves as the primary bridge between Product, Engineering, and Operations-ensuring requirements are fully understood, validated, and operationally viable before release.

Following launch, the role transitions into ongoing ownership of Personal Care operational performance, serving as the operational leader responsible for scalability, quality, efficiency, and continuous improvement of the line of business.

In Phase 1 (Product Development & Launch Readiness), you will be responsible for:

• Program Leadership & Delivery Coordination: lead cross-functional coordination across Product, Engineering, Operations, QA, and client-facing teams contributing to the Personal Care product; maintain alignment into timelines, dependencies, risks, and delivery milestones across multiple work streams; establish clear communication cadences and artifacts to ensure alignment and accountability throughout the development lifecycle.
• Requirements & Workflow Validation: develop deep mastery of Personal Care product requirements and intended user workflows; translate product requirements into operational use cases, workflow definitions, and acceptance criteria; identify gaps, risks, or misalignment between product functionality and real-world operational needs, and drive resolution.
• Testing, Readiness & Release Support: define and manage internal and client-facing testing scenarios, including UAT-style validation; partner with QA and Engineering to ensure defects are triaged, prioritized, and resolved appropriately; confirm that the product meets both functional requirements and operational objectives before release.
• Operational Readiness & Enablement: ensure product design aligns with scalable, supportable operational workflows; develop initial SOPs, workflow documentation, and training requirements to support launch; represent operational perspectives during product decision-making to ensure long-term feasibility.
• Values & Culture: Uphold CARES core values and foster a positive workplace culture.
• Operational Ownership & Performance Management: Serve as the operational owner for the Personal Care line of business; monitor and manage key performance indicators related to adoption, efficiency, quality, and customer outcomes; identify and address operational risks, bottlenecks, or performance gaps impacting delivery.
• Continuous Improvement & Scalability: lead data-informed initiatives to improve workflow efficiency, quality consistency, and scalability; apply operational excellence principles to drive measurable improvements over time; ensure operational processes evolve in step with product enhancements and business growth.
• Cross-Functional Operational Leadership: partner with Product to provide structured post-launch feedback that informs roadmap decisions; collaborate with Operations, Engineering, and Support teams to maintain stability and resolve issues at scale; align operational goals with broader organizational priorities and customer commitments.
• Documentation, Training & Change Management: maintain and evolve SOPs, workflows, and training materials for Personal Care operations; lead operational training efforts and support adoption of new processes or product enhancements; ensure consistent execution of best practices and operational standards across teams.
• Values & Culture: Uphold CARES core values and foster a positive workplace culture.

In Phase 2 (Post-Launch Operations & Optimization), you will be responsible for:

What We're Looking For

Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The…