Community Relationship Executive

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience.

Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home.

We are dedicated to enhancing consumers  financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions.

The Community Relationship Executive drives Zippy’s growth strategy by expanding and optimizing our partner network within the community channel. This role combines new business development and senior relationship management, serving as the primary growth and strategy leader for Zippy’s most important community operators.

You’ll own the full partner lifecycle - from identifying and contracting new channel partners to onboarding new communities and driving long-term engagement and performance. Equal parts strategist, relationship builder, and operator; this position requires strong commercial instincts, process discipline, and executional rigor.

You’ll collaborate cross-functionally across multiple teams to handle operator onboarding. The ideal candidate thrives in a fast-paced, growing organization, enjoys solving complex problems, and is motivated by driving measurable results.

• Own new business development across Zippy’s community channel - identifying, engaging, and contracting new partners while expanding existing relationships through additional community activations.

• Serve as the senior relationship owner for key community operators, driving strategic alignment, revenue expansion, and long-term partnership success.

• Collaborate with leadership to define, execute, and scale partner growth strategies within assigned markets or portfolios.

• Lead strategic business reviews and performance planning sessions with enterprise partners to ensure alignment on mutual goals and growth initiatives.

• Analyze performance data to identify trends, barriers, and opportunities that increase loan applications and funded volume.

• Manage the complete onboarding workflow for new partners and communities, ensuring accuracy, compliance, and timely activation.

• Coordinate collection and execution of legal amendments, financial documentation, retailer licenses, ACH information, and Power of Attorney for titling.

• Partner with Risk, Accounting, and Operations to ensure all onboarding requirements meet state and regulatory standards.

• Deliver process training and platform walkthroughs for new partner teams, ensuring confident adoption of Zippy’s technology and workflows.

• Coordinate collection and execution of legal amendments, financial documentation, retailer licenses, ACH information, and Power of Attorney for titling.

• Own the partner lifecycle from onboarding through adoption and optimization, ensuring continued engagement, performance, and satisfaction.

• Collaborate with Product Marketing and Originations Sales to activate partners through co-marketing initiatives, events, and educational content.

• Track partner satisfaction, identify risks, and develop retention strategies to ensure long-term success and origination process alignment.

• Drive engagement with Zippy’s digital tools to increase efficiency and consistency across the partner network.

• Track and analyze partner performance through Salesforce and internal dashboards, reporting key…