Workforce Analyst

Overview

Job Title: Marketing Analyst / Workforce Analyst

Client

Location:

Westlake, TX (Onsite) 3-4x per week

Starting: ASAP-6 months +

Hours: Full-time

Duration: 6 months

Base pay range: $27.00/hr - $30.00/hr

Become an integral part of a dynamic team at a leading financial services firm, revolutionizing how they connect with their customers. As a Workforce Analyst, you will play a crucial role in optimizing scheduling strategies, ensuring seamless service delivery, and driving operational efficiency. Partnering with Aquent, a global leader in connecting marketing, creative, and design talent with the world's top brands, this is an exceptional opportunity to showcase your analytical skills and make a tangible impact on a large-scale organization.

This role empowers you to shape the future of customer interaction. You will leverage your expertise to analyze data, identify trends, and develop innovative scheduling solutions that enhance both customer satisfaction and operational performance. Collaborate with key stakeholders, influence decision-making, and contribute directly to the company's success.

• Utilize specialized knowledge and experience to resolve complex scheduling challenges and implement effective solutions.
• Exercise independent judgment and technical expertise to complete assignments creatively and influence team actions.
• Collaborate with senior personnel across different teams to address issues, gather information, and achieve desired outcomes.
• Execute customer requests and ensure alignment with strategic objectives.
• Apply knowledge of departmental operations to implement plans and guide team members.

• Proficiency with Workforce Management software (NICE).
• Commitment to delivering exceptional customer service while meeting key performance indicators (KPIs).
• Proven ability to identify and implement innovative solutions.
• Strong influencing, consensus-building, and collaboration skills.
• Results-oriented approach with a focus on quality and effective data analysis.
• Demonstrated self-motivation, ability to manage multiple priorities, and adaptability to diverse personality styles.
• Excellent interpersonal, presentation, and communication skills (written and oral).
• Strong process management, analytical, and problem-solving skills.
• Meticulous attention to detail.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint).

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