Collections Representative

Hotline Delivery Systems is a leading Logistics, and Warehouse Management company dedicated to delivering quality freight and excellent service. We have been serving the DFW since 1986, we are head quartered in Dallas, TX with offices nationwide. Our reputation has been built on a system of flexibility and quality of service, focusing on how best to fulfill the needs of our clients, providing solutions not problems.

We take pride in our safety, customer service, on time deliveries and family environment.

We are seeking a High-Volume AR/Collection Specialist to join our finance team. The ideal candidate will be responsible for collecting payments, maintaining accurate financial records, and ensuring compliance with GAAP standards. This role requires strong customer service skills and the ability to effectively communicate with clients regarding their accounts.

Duties:

• Process and record incoming payments in accordance with company policies and procedures.
• Perform account reconciliation to ensure accuracy of financial records.
• Maintain accurate coding of transactions in accounting software.
• Communicate with customers regarding outstanding invoices and payment discrepancies.
• Negotiate payment plans or settlements as necessary to resolve overdue accounts.
• Provide exceptional customer service through effective phone etiquette and professional communication.
• Assist in preparing financial reports and statements as needed.

Experience:

• Proven experience High-Volume Collections.
• Business to business collections.
• Familiarity with GAAP principles and accounting practices is essential.
• Proficiency in Excel, VLOOKUP, SUM IF, TEXTJOIN, DAYS.
• Strong skills in account reconciliation is a must.
• Excellent customer service abilities with a focus on effective communication and negotiation skills.