Sales Operations Specialist

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

Vusion Group is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

The Sales Operations Specialist will be responsible for supporting the sales team by optimizing processes, managing sales data, and ensuring efficient operations. This role requires a detail-oriented individual with strong analytical skills and the ability to work collaboratively across departments.

Key Responsibilities:

Driving Sales Process Discipline & Sales Process Optimization:

• Contributes to analytics on key revenue drivers.
  • Integrates findings from data analysis.
  • Leverages reporting and analytical capabilities to generate data-based insights and enable visibility into revenue and forecast for sellers, sales managers and leaders, or partners.
• Instills sales process discipline, adherence to standards and excellence in execution, or pipeline health.
  • Holds sales managers accountable for account plan quality and completeness. Helps ensure consistency and excellence in the sales process.
• Acts as a subject matter expert to advocate and support effective and rigorous usage of common and/or new processes and tools developed for the wider business to improve internal and external communications and engagements.
  • Consolidates input from the supported area into the feedback loop. Communicates feedback to engineer/partner teams on tools.
• Leverages business insights to benchmark performance and make suggestions on current and future actions based on key drivers, opportunities and / or risks.
• Maintains a predictable rhythm of the business (RoB) in collaboration with leadership.
  • Contributes to RoB activities to enforce great discipline and ensure quality outcome delivery.
  • Provides business insights and recommendations to effect positive changes. Identifies opportunities to streamline and improve the RoB cadence.
• Contributes to optimizing sales team processes and capabilities within the supported segment.
  • Assesses customer/partner needs and applies methodologies and resources to transform seller capabilities, sales processes, and/or partner engagement processes.

Data Management, Reporting and Analysis:

• Maintain and manage sales data, ensuring accuracy and accessibility for the sales team.
• Collaborate with IT to ensure sales reporting in in place to support the business needs.

CRM Management:

• Be the subject matter expert on the forecasting tools and systems to provide coaching and onboarding for new sales team members. Train team members on how to use the CRM system
• Manage pipeline and sales forecast as well as pipeline and forecast hygiene.
• Track week over week process and provide weekly insights on what has changed week over week, pipeline generation and sales stage movements.
• Ensure common reporting is in place with utilization by the sales managers and account executives.

Coaching:

• Develops relationships with the sales teams and teach how to self-serve and manage pipeline.
• Drive efficiency to ensure sales teams have maximum time in the field with their customers.

Planning & Execution:

• Aligns with the team in territory planning models, quota distribution with documented processes and principles.

Experience:

• Education:
  
  Bachelor's degree in Business, Marketing, Finance, Data Analytics or a related field.
• Experience:
  
  Minimum of 5 years of experience in sales operations or a similar role.

Skills:

• Strong analytical and problem-solving skills.
• Proficiency in CRM software (Salesforce) and Microsoft Excel.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Preferred Qualifications:

• Experience in the retail sector preferred but not required.
• Advanced knowledge of data analysis tools and techniques.

We…