Client Partner - Travel, Transportation, and Hospitality

Who You'll Work With

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there.

What You'll Do

Slalom's Texas, Oklahoma, Louisiana, and Arkansas (TOLA) market is looking for a Client Partner (Director or Senior Director) who has experience building and managing a Travel & Hospitality book of business, is a coach and leader of people, and has expertise in the industry. This leader will help drive the overall growth of the Travel & Hospitality business - with a specific focus on a large airline client - through a combination of business development, relationship management, industry expertise, oversight of delivery work, and consultant and overall thought leadership.

At Slalom, Client Partners are closely engaged with their clients. They understand their client's strategies and objectives, environment, and industry. Our Client Partners proactively identify opportunities to help clients meet their objectives and to address obstacles and constraints by leveraging Slalom services and offerings. They are highly aware of the delivery work in which Slalom is engaged and work with the team to drive excellent delivery, and as a leader in the market, they ensure we exemplify Slalom's core values in our delivery and interactions with clients, recruits, and the overall market.

Drive Results - Exhibit a relentless drive to realize goals and deliver excellent outcomes across complex engagements. Develop and execute effective sales strategies to drive business growth, expand market share, and meet or exceed revenue targets. Respond to critical escalated issues, understand priorities, and drive alignment across teams. Maintain oversight of work and deliverables to ensure client value.

Provide Industry Leadership and Expertise - Demonstrate a deep understanding of trends and value drivers in Travel & Hospitality, existing and emerging technology environments, and opportunities for transformation. Contribute to the Slalom brand, and knowledge capital, participate in key industry marketing efforts, and link current trends to a TOLA-based market strategy. Bring other Slalom consultants along to learn about the industry and support client discussions as our local Financial Services expert.

Develop and Manage Financial Services Accounts - Lead development of client-centric account strategies and Go to Market plans. Understand and contribute to our Travel & Hospitality business's financial health and P&L, from a revenue and utilization goals perspective. Drive $20+ million in annual revenue at priority clients. This is in collaboration with practices, key alliances, and other Slalom markets. Manage business and market development activities to generate sales pipeline.

Relationship Management - Effectively connect and drive meaningful dialog with a C-level audience while engaging at all levels of an organization within Travel & Hospitality. Inspire trust and address client's priorities with speed and effectiveness. Self-starter who can work effectively with a team in the areas of client relationship building and managing customer satisfaction.

What You'll Bring

* 10+ years of Travel & Hospitality leadership experience within consulting and client management/leadership experience, ideally within a formal management/technology consulting environment

* The ability to effectively balance business development, contracting/negotiating, solutioning, client engagement, delivery excellence enablement, operations/financial management and team/people management all in a single role

* Creative solutions to the most complex challenges affecting Travel & Hospitality clients

* Well-developed and transferable relationships within the Travel & Hospitality industry

* Understanding of Commercial, Customer, Operations and Enterprise functions and technologies

* Prior experience collaborating with strategic partners, with a focus on AWS, Salesforce, Google, Microsoft, Snowflake, Databricks, etc. to develop client solutions is preferred

* Demonstrated experience delivering…