Concierge - High Rise

DUITES and SPECIFICATIONS

• Maintaining the ZRS MANAGEMENT-trained greeting to all prospective residents with an introduction of services offered by the Concierge.
• Build and maintain a strong rapport with all residents.
• Assist in increasing resident retention by acting as “Social Director” for the community including the planning, implementation, and set up of all functions.
• Coordinate monthly newsletter with approval of Property Manager.
• Reservations of the VIP suite and clubroom and the stocking of all goods needed for both areas (i.e. refreshments, personal items.)
• Maintain a good rapport with businesses to achieve benefits for concierge services and referrals.
• Be available to assist Leasing Consultants.
• Services to resident are to; offer referrals, arrangements for events and other personal needs, full knowledge of government services, and to provide miscellaneous supplies to residents (i.e. stamps, office supplies, maps) that have been determined by the Property Manager.
• Such services are to include but are not limited to:
• Theater & event ticket arrangements
• National / local travel arrangements
• Limousine, rental car & taxicab reservation
• Tour arrangements
• Referral of personal shopping services
• Delivery and moving assistance
• House-sitting arrangements
• Car portering and detailing arrangements
• Medical referrals
• Personal grooming arrangements
• Airline and travel arrangements
• Health club and sports arrangement
• Cable service arrangement
• Restaurant reservations & party/catering arrangements
• Cleaning service arrangements
• Be available to assist Leasing Consultant with service request callbacks.
• Delivery of packages, express mail, floral arrangements and so forth to residents.
• Understanding the market by visiting all competitors and reviewing monthly competitor advertising.
• Complying with Fair Housing policies in relation to all prospective residents and current residents.
• Participation in industry related functions such as monthly dinner meetings.
• Attending ZRS MANAGEMENT training seminars that are recommended by Property Manager.
• Weekly schedule shall consist of 5 days a week that are determined by the Property Manager that will result in convenience for the residents.
• Comply with Fair Housing requirements and laws.
• This position will involve light travel for training and education seminars.

• Maintaining the ZRS MANAGEMENT-trained greeting to all prospective residents with an introduction of services offered by the Concierge.
• Build and maintain a strong rapport with all residents.
• Assist in increasing resident retention by acting as “Social Director” for the community including the planning, implementation, and set up of all functions.
• Coordinate monthly newsletter with approval of Property Manager.
• Reservations of the VIP suite and clubroom and the stocking of all goods needed for both areas (i.e. refreshments, personal items.)
• Maintain a good rapport with businesses to achieve benefits for concierge services and referrals.
• Be available to assist Leasing Consultants.
• Services to resident are to; offer referrals, arrangements for events and other personal needs, full knowledge of government services, and to provide miscellaneous supplies to residents (i.e. stamps, office supplies, maps) that have been determined by the Property Manager.
• Such services are to include but are not limited to:
• Theater & event ticket arrangements
• National / local travel arrangements
• Limousine, rental car & taxicab reservation
• Tour arrangements
• Referral of personal shopping services
• Delivery and moving assistance
• Ordering flowers/floral arrangements
• House-sitting arrangements
• Car portering and detailing arrangements
• Secretarial service arrangements
• Drug store/grocery store delivery arrangements
• Medical referrals
• Personal grooming arrangements
• Airline and travel arrangements
• Health club and sports arrangement
• Cable service arrangement
• Restaurant reservations & party/catering arrangements
• Cleaning service arrangements
• Repair service arrangements (alterations, shoe repair, etc.)
• Be available to assist Leasing Consultant with service request callbacks.
• Delivery of packages, express mail, floral arrangements and so forth to residents.
• Understanding the market by visiting…