Front Desk Concierge

About Us

At Alonso & Alonso, we provide personalized attention and services that are tailored to meet the specific needs of each of our clients. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances.

Job Summary

The Front Desk Concierge is responsible for providing excellent customer service, managing incoming walk-in client communications, and performing administrative duties. This role involves greeting visitors, scheduling appointments, handling inquiries, and ensuring the smooth operation of the front office area.

• Greet and welcome clients, visitors, and employees in a professional and friendly manner as they enter the office or facility.
• Answer general inquiries about company services, directions, or other office-related matters.
• Direct visitors to the appropriate departments or staff members and ensure they sign in.
• Provide basic information about the company, office procedures, or services.
• Handle customer or visitor complaints professionally and direct them to the appropriate team members if needed.

• Answer a multi-line phone system, screen, and forward incoming phone calls.
• Direct clients to the appropriate person or department or take accurate messages.
• Respond to emails and inquiries, providing necessary information or forwarding them to relevant staff.
• Manage office voicemail and ensure messages are distributed promptly.
• Make outbound calls and confirm client appointments.

• Schedule appointments, meetings, and conference rooms for staff or clients.
• Keep track of office calendars and ensure scheduling conflicts are avoided.
• Coordinate the availability of team members, conference rooms, and resources.

• Perform general administrative tasks such as filing, photocopying, and data entry.
• Maintain office supplies and ensure common office areas (e.g., lobby, kitchen) are stocked and organized.
• Handle incoming and outgoing mail, packages, and deliveries.
• Prepare or assist with the preparation of documents for mail-out.
• Operate office equipment such as fax machines, photocopiers, and scanners.

• Ensure the front desk area is clean, organized, and fully stocked with necessary supplies.
• Monitor and maintain office security by ensuring only authorized individuals enter the building.
• Follow office procedures for signing visitors in and out.
• Monitor office technology and software (e.g., scheduling systems, visitor management systems) to ensure functionality.
• Troubleshoot basic issues with office equipment or escalate to the IT department when needed.

• Handle sensitive information (e.g., client records, team member schedules) with discretion and ensure confidentiality.
• Follow company protocols for managing private data.

• Bilingual (English & Spanish).
• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite.
• Hands‑on experience with office equipment (e.g., fax machines and printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time‑management skills, with the ability to prioritize tasks.
• Customer service skills.

• Experience in a legal, corporate, or professional services environment.
• Proficiency with scheduling tools or visitor management systems.
• Formal customer service training or certification.
• Strong conflict resolution and problem‑solving abilities.

• Client Satisfaction – measured through the survey’s results.
• Timeliness and accuracy in task completion – timely, error‑free completion of administrative tasks.
• Internal Feedback – positive evaluations from team members and supervisors.

• On‑site based in Dallas, TX.
• In‑person meetings and walk‑in client communications.
• Collaborative, mission‑driven culture with a fast‑paced startup dynamic.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Mental health support
• Continuing education allowance
• Home office allowance

The team member is regularly required to stand, walk, and use their hands to perform tasks. Some lifting of files (up to 10 pounds) may be necessary.

Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.