Receptionist Director Of First Impressions

Overview

This is not a normal receptionist job. And we are not a normal law firm. We are a family law firm in Dallas that helps people through some of the hardest moments of their lives. The person at our front desk matters a lot. You are the first voice people hear, the first face they see, and the first sense they get of who we are.

We are looking for a kind, bubbly, outgoing, genuinely happy person who loves helping people and takes pride in making others feel cared for. If you’re warm, upbeat, organized, professional, and light on the drama — keep reading.

• Greeting clients (and future clients) with warmth, kindness, and confidence
• Answering and routing a high volume of phone calls
• Scheduling consultations, court dates, and meetings
• Performing brief intakes for potential clients
• Helping clients troubleshoot basic tech issues and answering general questions
• Keeping clients informed and calm
• Email management and basic data entry
• Supporting the attorneys and staff as needed
• Making people feel heard, respected, and cared for
• Making us laugh (this is not optional)
• You will know clients’ names and genuinely care when they call
• You will understand that how you say something matters just as much as what you say

• Who This Job Is For This job is for someone who:
• Is naturally kind, friendly, and upbeat
• Is comfortable talking to people all day (and enjoys it)
• Has strong empathy and emotional intelligence
• Can be professional and fun
• Is organized, reliable, and follows through
• Knows when to talk and when to listen
• Is light on drama and heavy on accountability
• Takes pride in doing things the right way
• Lives within a reasonable commute of our office (Dallas traffic is real)
• Experience & Skills
  • Prior customer service, receptionist, or client-facing experience preferred
• • Comfortable with technology (we are a Mac-based office and love good systems)
• • Professional appearance and demeanor
• • Strong written and verbal communication skills
• • Ability to juggle tasks without dropping the ball

$18 - $22 hourly