Front Desk Receptionist

Overview

Reports to:

Office Manager

Summary:

The front desk receptionist is responsible to ensure that all calls are answered in a timely manner and greet visitors as they arrive. This is done in a professional and courteous manner. Attendance and punctuality are crucial in this position.

• Answer calls in a timely and courteous manner
• Minimize callers hold time
• Gather information from caller as to the nature of the call prior to transferring
• If it is a patient, get name, and Date of Brith from the prior to transferring to appropriate party
• Greet all visitors to the office
• Maintain workplace security by not allowing anyone to enter the workplace without an escort
• Maintain company phone listing
• Assisting with a variety of administrative duties to include copying, faxing, and stamping outgoing mail
• Attaching documents into EMR as assigned
• Other duties as assigned

Skills: A basic knowledge in healthcare setting is a plus. Excellent customer service skills a must. The ability to multi task and be a problem solver. General computer skills and email knowledge.

Education: High School Diploma