Account Coordinator

Location:

Dallas, TX (on site required)

Pay: $30.00/hr

Schedule:

Monday - Friday, 8am - 5pm

Inbox & Escalation Management

• Monitor shared brand inboxes that route to a collaborative inbox.
• Triaging emails from franchisees, store managers, and corporate contacts.
• Identify the right action path.
• Escalate cases to the internal support teams when needed.
• Track open items and follow up on resolutions.
• Reply to inbound onboarding inquiries that come through the brand email alias.
• Coordinate with internal teams that handle onboarding forms to ensure proper follow-through.

• Manage a Google Form submission queue used by AMs to request invoices for offer reimbursements.
• Validate submissions for completeness, coordinate any missing inputs, and submit via the manual invoicing process.

• Maintain organized records of escalations and onboarding updates.
• May assist with ad-hoc data or process improvement projects.

• Background in Support/Operations.
• Experience with collaborative tools (Google Workspace, Excel) and comfort learning technical systems.
• Prior experience in a support-related role preferred but not required.

• Highly organized – can manage multiple inboxes and follow up systematically.
• Tech-savvy – comfortable using Google Sheets and forms, ideally some exposure to automation or formulas.
• Clear communicator – professional, customer-facing tone.

Apply today to be considered for this job and any other positions with Adecco.

Equal Opportunity Employer / Veterans / Disabled

Pay Details: $30.00 per hour. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.