Title Express Specialist - Hybrid

Overview

Join to apply for the Title Express Specialist - Hybrid role at Copart
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Copart, Inc. is a technology leader and the premier online vehicle auction platform with over 200 facilities worldwide, connecting vehicle sellers to more than 750,000 buyers in over 190 countries. We focus on delivering an unmatched experience, driven by our people, processes, and technology.

The Copart Hybrid Title Express Specialist will report onsite up to 4 times per week to complete various roles. Responsibilities include assisting auto insurance companies with the procurement of vehicle titles and title paperwork, working with financial institutions and vehicle owners, analyzing and resolving issues related to aged or obsolete inventory, and handling and resolving high-priority or complex customer inquiries and complaints received via email.

Prepare and organize special transfer letters for insurance companies, accurately sign and notarize transfer letters in compliance with legal and company requirements, and package and mail documents in a timely manner to ensure deadlines are met. There will also be additional projects such as cross-training, assisting the training department as a Subject Matter Expert when necessary, and tracking and reporting common trends within your daily workload.

• Assist auto insurance companies with procurement of vehicle titles and title paperwork
• Work with financial institutions and vehicle owners
• Analyze and resolve issues related to aged or obsolete inventory
• Handle and resolve high-priority or complex customer inquiries and complaints received via email
• Prepare, sign, and notarize transfer letters in compliance with legal and company requirements
• Package and mail documents in a timely manner to meet deadlines
• Cross-train and assist the training department as a Subject Matter Expert when necessary
• Track and report common trends within daily workload
• Other tasks as assigned by management

• Education:
  
  HS degree
• Prior administrative, clerical, or document management experience
• Proficient in basic office equipment and Microsoft products
• Ability to identify/analyze vehicle title documents within company and State guidelines
• Notary Public commission (or willingness to obtain) strongly preferred
• Ability to work closely with State DMVs and Lien Holder entities
• Problem solver; ability to multi-task
• Basic 10 key proficiency; ability to work in a fast-paced environment
• Excellent written and verbal communication skills
• Excellent customer service skills and attitude
• Basic math skills; ability to delegate/prioritize workflow
• Ability to work independently or in a team
• Ability to read/write in English fluently
• Valid driver’s license and reliable transportation for in-office reporting
• Occasional overtime as needed

• Pay: $21.05 - $23.71 per hour
• 401(k) and 401(k) Match
• Employee Stock Purchase Program
• Insurance:
  Health, Life, Dental, Vision, Accident, Critical Illness, Identity Theft, Hospital Indemnity
• HSA and FSA & Dependent Care FSA
• Company-paid Life and AD&D insurance
• Paid time off

E-Verify Program Participant:
Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).

• E-Verify Participation
• Right to Work