Sr. Specialist, AR Collection & Deduction

Sr. Specialist, AR Collection & Deduction

Senior Specialist in Accounts Receivable Collection & Deduction role at Reddy Ice. Responsible for tracking and collecting open A/R for key national and regional account customers, resolving payment issues, monitoring cash application, and representing the Accounts Receivable Organization internally and externally.

JR22868

Full time

Regular

This role accelerates business value by managing the tracking and collection of open AR for key National and Regional Account customers. Tasks include timely research and resolution of outstanding payment issues, monitoring and resolution of cash application, and professional representation of Reddy Ice’s Accounts Receivable Organization, both internally and with external customer contacts. The role also engages in process improvement activities and assists in training new accounts receivable team members as a subject matter expert.

A positive attitude and willingness to adapt to changing business needs are essential.

• Understands unique customer payment processes and implements strategies that effect prompt payment from customers; uncovers customer and billing issues and takes appropriate action to resolve those issues preventing customers from making prompt payment.
• Take proper collection action established guidelines based on the age and amount of the transactions and the type of account.
• Follows up on aged accounts receivable items and tracks status of contact and payment by notation of the nature of each contact, results and any follow‑up action that must occur; independently follows through on required actions.
• Prepare customer statements and aging files, reviews the aging of past‑due invoices and unapplied payments; including follow up with the customer and/or plants to ensure timely resolution of disputed and/or unpaid invoices.
• Conduct account research and analysis in a timely proactive manner sharing knowledge with team members in a collaborative manner.
• Proactively monitors unapplied cash and assists in cash application corrections.
• Manages timely resolution of customer deductions by research and analysis of proper documentation and cross‑functional collaboration or escalation as required.
• Communicates timely and effectively with plant, distributor/co‑packer and location staff to obtain documentation to resolve customer questions, disputes, credits, short pays, etc.
• Appropriately escalates issues to and involves the right resources so that action plans can be prepared and agreed upon for implementation. Brings recurring issues and discrepancies to the attention of management and collaboratively works to implement a sustainable solution.
• Proactively develop relationships with key internal/external contacts, gaining recognition as a subject‑matter expert and team resource.
• Leads or participates in maintaining and updating SOPs related to accounts receivable.
• Assist with special projects, assume other duties and responsibilities as requested or assigned by management.
• Meets or exceeds key performance metrics and goals.
• Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
• Maintain high safety standards. Safety is personal for us all.

Internal:
Work directly with other accounts receivable staff and field staff.

External:
Work with company customers at both the local and national levels.

Works independently using established procedures. Uses good judgment in applying concepts and guidelines. Demonstrates effective problem solving and analytical skills and follows through on commitments and demonstrates ownership of results. Effectively prioritizes assignments, identifies and works to overcome barriers to achieve results.

• Measure performance against Service Level Agreement
• Days Sales Outstanding
• Deductions aging
• % of A/R Greater than 90 days past due
• % of current A/R

This is an individual contributor role with no direct reports.

• Exper…